Shirazi Karahi House — Restaurant in New York

We decided to visit Shirazi Karahi House today, right before a winter snowstorm, and it turned out to be the best decision. The snowy weather called for something warm and hearty, and their goat karahi hit the spot. We arrived just an hour after they opened at 12:00 PM, and for the first time, the restaurant was relatively empty—likely because of the timing. It was a nice change of pace since this spot is usually packed (not a bad thing, but a quieter setting was just what we needed).

We started with the Chicken 65, and let me tell you—it was incredible. The chicken was perfectly crispy, juicy, and had the right amount of spice with a jalapeño kick. The portion size was generous, and even with three of us sharing, we couldn’t finish it all at once. For an appetizer, it was beyond satisfying.

Next came the Lahori Fish, which had a nice flavor but a bit more coating than I’d prefer. While the batter didn’t take away from the taste entirely, I feel a lighter coating would’ve allowed the fish to shine more. The portion was slightly smaller than expected compared to other places at a similar price. Additionally, we had to request fresh lemon, which they provided promptly, but it would have been nice to have it served initially. That said, the chutney paired well with the fish, making it enjoyable overall.

We also tried the Chicken Cheese Kebabs and a Beef Kebab. They were juicy, flavorful, and perfectly cooked. However, the cheese was sprinkled on top rather than integrated into the kebabs, which was a unique presentation compared to other places I’ve been. Nonetheless, they were delicious, and we had no complaints.

The highlight of our meal was the Goat Karahi, which we ordered by the pound. It was flavorful, tender, and more than enough for the three of us—probably could’ve served four! The karahi was prepared quickly, and I think we beat the rush because everything came out much faster than usual. Even when it’s busy, the wait is worth it, but this time we were thrilled with how quickly we were served.

To end the meal, we enjoyed their hot, freshly brewed chai, which never disappoints. It was the perfect finish to a fantastic lunch. A special shoutout to the servers, who were attentive and quick to address anything we needed. What I really appreciate about Shirazi Karahi House is the personal touch—they go above and beyond. On this visit, the chef came out to check how everything was, and I always value that attention to detail and care.

If I had one piece of feedback, it would be that the restaurant could benefit from expanding. The space, while cozy, often gets crowded, which can affect service during peak hours. That said, every visit I’ve had has been enjoyable, whether with family or friends.

Overall, Shirazi Karahi House delivered again. The food, service, and atmosphere made it well worth the drive, and it’s a must-visit spot for anyone who loves authentic and flavorful dishes. Highly recommended, especially if you want a warm, satisfying meal during...

Disappointing Experience: Awful Service and Unfair Automatic 18% Gratuities

I recently had the unfortunate experience of dining at this restaurant that not only provided terrible service but also implemented the unfair practice of automatic gratuities. As a customer who values quality service and fairness, I feel compelled to share my disappointment.

From the moment we entered the establishment, it was evident that the staff lacked enthusiasm and attentiveness. Our server seemed disinterested, barely acknowledging our presence. Throughout the meal, their indifference continued, with minimal engagement and a lack of basic courtesy. It felt as though we were an inconvenience rather than valued patrons.

What added insult to injury was the automatic gratuity added to our bill. It felt like an additional slap in the face after enduring such abysmal service. Automatic gratuities may be a common practice in some establishments, but it is undoubtedly unfair to impose this charge on customers who have received subpar service. Tipping should always be at the discretion of the customer and based on the quality of service received.

By implementing automatic gratuities, the restaurant effectively removes the incentive for their staff to provide exceptional service. Instead of earning their tips through hard work and dedication, they are guaranteed a gratuity regardless of their performance. This creates a sense of complacency, as there is no motivation for the staff to go above and beyond to ensure a memorable dining experience. It ultimately undermines the concept of tipping as a reward for exceptional service.

As a customer, I believe in rewarding good service and expressing my gratitude through tipping. However, automatic gratuities take away my agency and sense of fairness. It is disheartening to see a restaurant prioritize their own convenience and profit over the satisfaction of their customers.

I strongly urge this restaurant, and any others employing automatic gratuities, to reconsider their practices. Encourage your staff to provide exceptional service that warrants tipping, rather than relying on a mandatory charge. Allow customers to decide for themselves how much they want to tip based on their experience.

In conclusion, my experience at this restaurant was marred by awful service and the unfair practice of automatic gratuities. It is my hope that establishments like these reevaluate their approach and prioritize the satisfaction of their customers, ensuring that tipping remains a genuine expression of appreciation for excellent service.

Note: This review is based on my personal experience and reflects my honest opinion. Others may have different experiences...

"Are you here to eat or are you here to fight?" Shirazi Staff Member to us.

We were actually here for my birthday.

There were 12 of us that came into the restaurant. And as the staff is reading this, most likely their blood pressure is getting high thinking about how right they were and how rude we were.

We gave a big order fitting for our party size. We were in no hurry. They brought the french fries, which is fine, and then they brought the chicken cheese kababs. We told them that this is unexpected, all the entrees should be given together but, at the very least, bread should have been served beforehand. That's what the elders of my family said.

Instead, the one serving us told us that this isn't how it works here. There's a way of conveying this message. One could have been cautious by warning us while we were ordering, one can be polite and tell us in a way that it is out of his hands but he'll try his best to accommodate us, or one can be rude and tell us that not he will not do it. He chose the third option. We tolerated this because he at least brought the bread.

Another entree came. A single entree once again. No bread. We insisted again, to another staff member, that to not bring out the food until everything is ready. He told us it will get cold. We said, very assertively, that that's okay, let it get cold, but bring everything together. The one waiting on us beforehand, now very confrontational, told us that no they will not bring our food items together. That it does not work like that here.

Here, I'd like to pause. Surely every person reading this has been to dozens, if not hundreds, of restaurants in their lifetimes. It's the same story for me, my cousins, my parents, my uncles, and my aunts. We all know what's normal and what's abnormal. This much delay between entrees and naan and paratha is abnormal.

They rudely went back to kitchen. We asked for the manager. They told us that no manager is present. And then another staff member came out, the elders told him that all of this hassle with the way the food is coming out is disturbing. It's ruining the rhythm of how any normal person eats. Also how they should at the very least adjust when we've complained several time.

They rejected everything we said, and this new person who came to us told us, "Are you here to fight or are you here to eat?" in Urdu.

We literally told them to take their time in giving us food so that it is served properly. How is that a crime?

All 12 of us walked out. We did not want to be disrespected any further. Also, no one was willing to tell us their names. Had there been a manager, maybe he could have intervened and possibly resolved the issue in a more...