Starbucks — Restaurant in New York

The employees here are unreliable. They don’t know how to listen. I had about $10 in my starbucks card before I bought. I reloaded my card with $5 more so that I will have $15 in my card Then, I bought 2 frappuccinos worth $12 using the starbucks card and they told me I owed them $3 more, which doesn’t make sense since I should have had $15 in the card. They told me sometimes it takes a long time for the money to update, but that never happened to me before. Then, I reloaded my card with another $5 and it went through. How come the other $5 went through? In the receipt, it showed that I only paid $5 even though I paid $10 in total. I told them maybe because my wifi went off when I reloaded the card with the first $5, while the other $5 went through after I turned my wifi on. They didn’t listen to me. They just told me to call starbucks even though the receipt doesn’t show that I paid $10 in total since the other $5 didn’t go through. I’ve never encountered this problem before and I bought starbucks coffee using my card a bunch of times already. I don’t care if this amount is too little for any of you reading this. My concern is how they were handling the problem. What if I paid $10 and it didn’t go through and they would ask me for another $10. I wasn’t there to give them free money. If it happened to other customers, I’m sure they wouldn’t have liked it either. The employees there should learn problem solving and listening skills. Starbucks, you have to fix this problem or more customers are going to notice this flaw. I’m never buying from...

Spacious and new. Went to the store for the first time today and although Areatha (not sure of spelling) was trying to be helpful, she was basically rushing me along because other clients were waiting in line. I eventually asked another associate to ring me up but the both of them have to check their attitude. I do not appreciate them putting pressures on me as a patron of the store. This is the worst experience with Starbucks. If they function properly as a team, they do not need to worry about following customers if the current customer you are dealing with is trying to finish their transaction. A few times for clarification she took my phone from me to clarify with other co-workers but it was unnecessary. I finally put my phone away and she asked me to take my phone out to show the other associate who already looked at it. The understanding of customer service needs to be reevaluated because this is now how you treat loyal customers. Sad, because I had high hopes...

I’ve been working for a big corporation that is huge on customer service for 15 years now. For years and years I’ve been loyal to the Starbucks brand because I love their coffee. Visiting many stores across the 5 boroughs though, I’ve noticed the customer service go downhill. Employees lack customer service. I have just accepted it that this is the new age. Today I had a different experience. Therefore, I am compelled to write this review. Today I encountered an employee named Sophie who took my order at the register. She was kind, warm & genuinely radiated happiness. Employees like Sophie deserve a raise or promotion and should probably train Starbucks employees across the organization a thing or two. Thank you Sophie for making my day today!...