Tldr: Food was great. Service left much to be desired.
Night started off great, very friendly welcome by our waitress. Three times prior to arriving noted that we were celebrating a special occasion. Still had to remind the waitress what it was when we were sat. No big deal.
The vibe in the room was fitting, free to smoke l, breaking bad on the tv, not too bright, music was great.
First course: salad and garlic knots, both tasted great. Unfortunately my silverware was broken and i asked for a replacement but it never came during the entire service.
After first course the bussers came to take our plates and couldnt seemed to be bothered to tell us we needed to keep our utensils. They almost seemed annoyed to have to work. The way he cleared our table was very passive aggressive and almost made us feel like we should feel bad for even being there. 🚩
Second course: pizza and wings. Wings were amazing, definitely the highlight. Pizza was light and flavorful. No complaints here. We asked our waitress for another plate of wings and slices. This was where the service really missed the mark.
When the food runner brought our ONE extra slice, he threw it down on the table anywhere there was a space, didnt bother to ask who it was for. Again, very passive aggressively. 🚩 My second order of wings NEVER came. Unfortunate because I REALLY ENJOYED THEM and would have LOVED to have more! (All the while larger parties received second plates around us)
We were asked if we were ready for dessert 3 times, the third time i assumed this was their way of telling us our wings would not be coming, reluctantly we okayed the last course.
Final course: gelato and cannoli. You get a mixture of gelatos to try, i had two red velvet and a chocolate, my partner had mango, red velvet, and another flavor we couldnt identify. Dessert was brought to us with a sparkle stick and was kinda cool experience, unfortunately we were told we had ten minutes to eat our dessert and leave so we did not get to fully enjoy our dessert as we felt rushed. 🚩
As a frequent smoker, i didnt really feel any effects from the infused food, at least not for 2 days like other reviewers stated, maybe a half hour after we left. My advice, if you want excellent service, go with a big group. For a small date night with your partner, you can find better experiences in this city for your $.
I REALLY wanted to love this place. Ive been excited to go here since they were in coney island. Unfortunately the experience wasnt what i imagined...
Read moreRUN MY $400 PLSS!!
Made a reservation to celebrate my brother's bday on 10/19. When making the reservation, they charge your card the entire amount, $391 for me. There is a policy in place where you must show your card upon arrival, however I ended up losing my wallet, so I called and left a message 4 days before our reservation (no one EVER answers the phone, sounds like the have Snopp Dog on the answering machine). The next day, someone reached out via text, informing I could come with another card or cash, and my payment would be refunded to my original card. The day of, I was running a little late, so I texted the same number informing them I will be late, to which they responded "no problem!". I also called their business number with Snopp on the machine, and they actually called me back (I missed the call). So I know their phones work! When we arrived, I informed them I did not have my card, but I had cash- so they took the cash. Granted, I should've asked about the refund, but it slipped my mind and I assumed it would've been automatic being that I told them I had cash instead at the door. The next day, I sent a text asking about my refund- got no response. I've called, left voicemails, texted, and even sent a DM on instagram asking for a simple communication and confirmation. It has now been 5 days, and there hasn't been any refund to my account. They have been opened everyday except today, so I'm not sure why I can't get a response. I feel like they want to keep my money, and I just can't understand why what seems to be a well established place of business would want to keep money from little ole me, when I already paid cash! So here I am, taking this to google, which I don't even do, but I just want my $400 back.
As for everything else, the ambiance was really nice and so was the server. The food was good, but I don't think it was infused enough for the price- but I understand, I guess- its all about the "experience".
Hopefully I can get my money asap as I have other birthday's coming up within...
Read moreI’m highly disappointed 😢that I cried afterwards. Normally I don’t leave reviews but this is not an experience that anyone should go through. I was expecting to have a nice time and surprise my partner with this experience. We were there to celebrate life. The fact that my partner was alive after a very traumatic life-threatening accident. An experience that was not expected. Started off nice but the place isn’t wheelchair friendly as they said. Could not get under the table easily and made a mess eating an already messy meal. The server was great but I didn’t realize that they kick everyone out at the same time. When everyone was gone we are being hackle by the staff about how they wanted us to leave. This is our first time being here and if it was the case that they needed us out because they had another time schedule, they could’ve let us know ahead of our meal. It would’ve been nice if somebody gave us a verbal explanation and the beginning of the meal that the expectation is for us to leave at a certain time. But they made us felt so uncomfortable. Then everything was cash only it’s just weird because being in a society where all we do is use electronic transactions I would expect in the city that we were able to use some form of electronic transaction so I did not have enough to leave a decent tip because I thought our server was great until the end. it seems as if the security and the server we’re going back-and-forth about how much tip I was giving and it wasn’t even worth me leaving any. We already live on a fixed income and I saved up the money to go for months because as I said, before, my partner just came out from a life-threatening situation that we were trying to celebrate. i’m just really disappointed in this experience I will never come back again. Looking for the next restaurant I hope you have a better experience...
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