The Ridge Hotel — Hotel in New York

My third party booking AKA hotels.com generated a great price for this spot but it all went downhill from there. I arrived not knowing about the virtual checkin process. And even though so called on-site Manager Elaine was physically there on the property the process remained complicated. I was unloading my bags 🎒 from the cab outside needing a luggage cart when so called Manager Elaine came to the front door to tell me about the virtual on boarding process - like at least 6 times in a row. Can you say annoying???

I assured her I did not get the Email she talked about Adnauseum. Finally she got me the luggage cart and held the door open as I got my bags 🎒 out of the cab. I got in. Signed paper work and waited for the email she spoke of to be sent with all the pass codes guests rely upon in the absence of on site management. Settled in by early evening. I was getting ready to leave to eat out and the elevator was no longer working and the heat in my room was not working and the wifi was not working. Guess what? I was lucky to get an extra blanket but had to sleep in a cold room all night in the winter month of mid December 2020. Did I use the stairs and walk up and down them 🤔 NO! Did they offer to put me in room with a working heater 🤔 🙃 NO! Next day an engineer came and fixed the heater. Next day management says change rooms for working heat and wifi access. New room lots of emails later the heat works the wifi doesn't and at one point while literally waiting all day for a wifi solution I go downstairs and ask so called Manger Elaine How long should I wait for tech support she says they are at the second property. And when they come back here they can take a look. I thought about that. I realized this was a fallacy during the pandemic. Based on personal experience when one reaches out for tech support you do it one way VIRTUALLY. I was wasting time asking for help from so called Management. No solution wifi wise was ever delivered. I took pictures of the ongoing sad state of virtual affairs. One lesson I learned when you need assistance and no one managerial is there call the Chelsea Hotel that's there second property and someone in management will actual answer the phone. I was lucky to remember this fact. I got locked out of my room and no one responded to my email SOS Request 🙃 EVER. I took 📷 and videos of the other disappointments. Big question how does this spot get a rating of 8.4?? IDK

I reached out to hotels.com it took lots of trials and error but they helped me get a refund and address an accusation regarding me harassing management. Yo don't get it twisted in the middle of a pandemic I asked for assistance and was not accommodated I resent the verbage harassment my emails and photos state otherwise. More on the lines of asking for assistance and getting 👻 Ghosted. That's what...

I have four major complaints, each of which is independently reason enough to never stay at The Ridge again. ||1 - A Standard Double on Booking.com (a “Full” room in Ridge terminology) claims to be 200 square feet, 50% more than the actual area of 130 square feet. I verified this with a measuring tape. 200 square feet is not a rounding error, it is fraud! The total area includes shower, toilet, bed, etc., by the way, not space to move around. Walking space, including in the bathroom, is about 60-65 square feet.||2 – When I called the hotel (there are no live people; the hotel provides “touchless” service) to point out the discrepancy between actual and stated size, I asked if I could move to a room that was closer to the advertised 200 square feet. The employee agreed to move me the next day. So, I packed up the next morning and left my things to be transferred to a new room – which turned out to be exactly same size! ||3 – The first room got too hot (77 degrees); however, the new room was hotter. I woke up sweating at 2:30 am to blasting hot air and a temperature of 86 degrees and rising! Only by running an air conditioning unit 24 hours a day was I able to get the room down to the lower 70’s – while the temperature ranged from 42 to 55 degrees outside. If the room overheats that badly in the fall, what would it be like in the summer? ||4 – The bed was so hard, I had to put an inflatable pillow under my hip bone to sleep on my side. ||I could go on about lower-priority complaints, like the tedious online check-in process, lack of table and chair (though “all rooms have them”, I was told on the phone), harsh lighting, lack of decaf coffee, inconvenient outlets, and cheap construction, but none of these were deal-breakers like the four issues described above.||When in NYC, find yourself an ethically run hotel that covers all the basics and delivers on its promises –...

I stayed here for one night in January 2024. I was curious to see the inside after watching them build it not too long ago, when I still lived in the neighborhood. I was in total amazement to see how much it is already falling apart. ||I booked a room with a full sized bed. There's a lot of stuff (tv, mini fridge, microwave, luggage rack) which is helpful but the room was in very poor condition. Very poor lighting in both the bedroom and bathroom. The laminate on my single folding side table was peeling off. One of the two hooks on the back of the bathroom door was missing. The shelf over the toilet was missing (empty brackets still attached to the wall). The sconces next to the bed looked like they were about to fall off the wall. There were random wall anchors with nothing attached to them that I initially thought were bugs. (No bugs!) Beaten up cabinets. Some shady looking ceiling tiles in the bathroom. Two outlets next to the bed but three phone jacks?! The bed itself sounded like it might have collapsed underneath me. A little thing but to add to the mix, the art wasn't even centered over the bed. Lol. The inside of the safe was randomly on top of the freestanding closet. ||I could also hear every single person in the hall -- full conversations -- and quite a bit of traffic from Houston St. ||These owners clearly don't care whatsoever for this property and did things as cheaply as possible. The hotel is however safe, secure, and relatively clean.||If you get a stellar (under $100 per night including taxes) deal and are searching for an efficiency hotel, this is a great location. I'm in NYC for work weekly and I will not stay here again, despite that. It's basically a hostel with...