Tea Magic — Restaurant in New York

I went to this boba place with my family thinking it was going to be good since we had someone who was seeing New York for the first time and there was about 11 of us.We ordered our drinks and one of my younger family members dropped his drink on accident because he didn't know the table was spinnable.We politely asked the staff if they could make another one because it was an accident and they got all rude and started cursing and giving us attitude since they had to make many drinks and they were closing soon.At first we said it was an accident and that we payed 90$ for the drinks plus a 5$ tip and they were trying to make us pay for another one since there was so many drinks and it was a lot for them to make but there was was three of them in the store working at the time. they said that we were giving them extra work and making their job harder when there was other customers in the store.We got our drinks and we noticed that after the argument it seemed like they didn't care at all and all the drinks tasted like water and as if they didn't add the flavor at all...

I've been coming to this bubble tea shop for five years, the staff is always amazing - knows me by sight and enters my order before I walk up! They are always so kind and sweet. I've brought so so so many friends here over the years and I've never - not once - had a friend dislike what they got. They have a wide selection and very delicious teas. My go to order is a large plain jasmine tea, half sweet, extra boba, light ice. Picks up my mood on any day. I supported them through the beginning of the pandemic - I may have been one of the first customers back in store - and I will always be a die hard fan. I wanna stress that making boba can be tricky sometimes. There are times I've gone here or other boba places and the pearls have been quite firm, or there's a residual taste of another flavor I didn't order in the tea. I always communicate that to this staff kindly (emphasis on kind) and they are always so gracious to make things right. If you have a bad experience, communicate it and let them try to fix it. This is a small business and they're...

I go here for the bubble tea, which I absolutely love. I regularly get the coconut flavor in their largest sized cup with the bubbles since I'm not often on the Upper West Side.

Honestly, bubble tea may not be for you for whatever reason, because some friends of mine actually really dislike it, but I think it's great. If you've always wanted to try some, come here, because it's one of the best in my opinion. Bubble tea is essentially flavored milk mixed with tea, and you have to ask for the "bubbles" as well. The bubbles are marble-sized tapioca balls that are also added to the mixture. They taste somewhat bitter (they're a plant root) on their own, but I find them to be a good complement to the sweet milk/tea mixture you're already drinking. They have the consistency of a gummy bear and other than that you'll probably hardly notice they're there, though some people just don't like bubble tea. Still, I say...