The Coffee Club Diner — Restaurant in New York

👎💵👎💵👎💵 Left very unhappy. I reviewed/audited the bill. I went with my two boys and we ordered two egg omelets and one sandwich, no drinks, just cold water. Clearly on the menu I ordered a $6.50 Mexican omelette, $8.50 Vegetable omelette and an $8.75 Monte Carlo Sandwich. Which should be $23.75 in total. Instead, I was charged $10, $11.25, & 11.50 for a total of $32.75.... A whopping $9 MORE!!! (NO credit card surcharge, nothing else ordered) I even tipped 18% to be nice. I did not want to make a scene and challenge the bill, I did not want my boys to be embarrassed. Recalculating everything later in my car, I ended up tipping her more!!! Almost 28% based on her mistake, instead of what should have been her real tip. In total, over $11.00 overcharge including tip. I usually do step up to the plate and challenge or complain when there are overcharges or it seems unreasonable but I wanted my boys have a good time at this Diner and I want them to have a pleasant experience so I sacrificed a little bit of the money for their sanity & my sanity, but I will say this, unfortunately, for this restaurant, I will not recommend it. They did something very bad, they could get in touch with me and try to make up for it, in which case I can rewrite the review but I'm not really sure how the owner will handle this. The the food itself was adequate and the service was adequate, but being overcharged is unacceptable and I would like the owner to respond to my email address and see what can be done to rectify this. Maybe it was a mistake, maybe it was non-malicious, maybe the waitress was confused, but the prices charged was not the prices on the menu. As a customer, I usually go to the Bridgeview Diner but I wanted to try something different, I guess you get what you paid for. Let's see if the owner steps up to the plate and trys to make it right. I'm willing to give this place one second chance if they reach out to me....

Waiter was extremely rude to my mother in law and her daughter. It's a "decent" diner if you literally got nowhere else to go but clearly depending on who serves you, its a hit or miss. I would've wanted to talk to someone to resolve the issue before they left and i asked them to go back but they got so uncomfortable they just wanted to leave. Don't understand why you'd have certain people working for you if they cant leave personal preferences or issues at home, "at home" and not your place of work. I know the business of customer service can be rough, but the two that just left your restaurant were two of the sweetest souls you can come across in this day and age...all you had to do was be open minded and give them a fair chance. You shouldn't be passing judgment based on appearances or possibly even race and then just deciding to have them sit in the middle of your establishment while you treat them like dirt, but everyone else around them like gold. The last comment your waiter threw at them was enough for me to submit this review. The waiter should really humble himself if he somehow thinks that a $90 bill is somehow "high?" ... especially if he thinks that based on appearances the two women that were just there are probably incapable of paying...

Take some consideration in how your staff treats EVERYBODY. Not just your...

This used to be my go-to diner in the area until my experience following their menu price raises on DoorDash, where I would frequently order for pick up. For my birthday last year, we decided to do a breakfast pickup order. We waited 20 mins for DoorDash to confirm the order before we got a phone call from customer service saying the prices have actually changed & that I'd be charged the difference if I wanted to proceed, which I understood and accepted. When my partner & I arrive for pick up, an older, grey-haired woman is behind the counter who I'm assuming is the owner as she decides to tell me that the prices aren't what they are on DoorDash because of inflation (understandable), and along the lines of "app customers are entitled" & that its frustrating for them to have to call DoorDash about the outdated prices on the app ("why aren't you calling them to fix your prices?" should have been my next question, but she was already irritated).

Bad taste in my mouth aside, I kept trying them through the app & they still won't update their prices. It's a local joint, so I'm used to the regular attitude the staff has but to cause a problem like this on an app & throw it on me, the customer, as the cause of the problem? Yeah, not returning until they fix the prices AND...