Holiday Inn Express Building 107 — Hotel in New York

Bay Ridge, closed to restaurants and shopping!|Review of Holiday Inn Express Building 107 On Fort Hamilton|Reviewed 3 days ago|My spouse is a veteran retiree and we stayed for 3 nights. When I made the reservations, I was told that we would have to move rooms on two consecutive nights, which I found ridiculous and unacceptable. Then, at check-in, I was told that the only room available was with a kitchenette that cost more than $10 more than my reserved room. We ended up moving on Thursday, a day before checkout, to a very similar room (with a kitchenette). Why moved us then?!||There was only one staff on duty to cover the front desk and any calls to troubleshoot any issues in the room. Not good. We had issues with the coffeemaker and she came to fix it but was in a hurry to go back down to the front desk and cut me off asking questions. ||The new staff at front desk on Thursday ASKED us if we wanted to stay on the same floor. What? Sure, we want to move our stuff going up and down the elevator to our new room. In all, we should have been allowed to stay in the same room, we should have been offered the same floor for our new room without us asking, and I ended up paying more than what I budgeted for the trip. We got the feeling that they’ve inexperienced staff handling decisions to make the customer feel important and valuable. I was annoyed and frustrated by the whole experience. ||The positive things: the hotel offers a substantial complimentary breakfast with omelette, sausages, bagels and pastries, fruit juices, yogurts, and different kinds of cereals. It has a mini market next to the elevator. ||You must have a military ID to enter the base and hotel. It’s walking distance to the subway station- the ‘R’ train to the city - but the hotel offers free shuttle service to the subway station. The area is Bay Ridge, safe to walk, and it’s full of well-known retail stores by 84th Street. There’s a Dunkin/Baskin on 92 that closes at 9 (It used to be open 24hrs) and The Coffee Club Diner on 95th and 4th, which is real good.||ADDENDUM: the last two days of our stay, we dealt with Eureka, the epitome of professionalism, customer care and business acumen. You’re an asset to the company and do hope they know and...

Great hospitality at this comfortable hotel with friendly service from the staff, in addition to access to great, free breakfast in the morning, clean rooms, a laundry facility, and ample, free parking. If you forgot to bring along any essential items for your trip, there is a makeshift store of sorts, next to the front desk, for purchase such as deodorants, dryer sheets, snacks, drinks and plastic utensils (latter of which is free). The views of the bridge nearby is not bad either, in a great central location, close to the Commissary, Exchange, thrift store, bowling alley, gas station and recycling center. If you venture outside of the base, you will find that there are many great locations too to include a convenient, nearby subway station, car service company (that has access to the base), grocery stores and some great restaurants, to name a few things. The room we had was surprisingly a bit small but it was still comfortable, nonetheless. We wouldn't have minded a bit more space in the room. Best part of the stay was the breakfast which included pancakes, yogurts, precooked eggs, fruits, turkey sausages, links, bacon (on limited days), muffins, cereal, milk, juice and cinnamon rolls. It was also nice that the hot water, coffee, tea and hot cocoa packs were available 24/7. Most places usually only make those things available only during their limited, set breakfast hours. Would highly recommend this hotel if you're looking to stay in a safe, convenient location with amenities and perks, surrounded by grocery stores and everything else you would need within a 5-10...

My Aunt died in the Bronx, New York about 3 months before the pandemic started. I live in Washington, DC area by Quantico, Virginia. I am retired Navy. I picked up my two 70 year old aunts who are Alabama from the DC airport. Me, my wife, and my two aunts drove to New York the weekend of my aunts funeral. I had booked a one king size bedroom with couch, kitchen, and living room with Fort Hamilton’s Holiday Inn. It was easy to get on base and parking was free. We checked into Hotel and the Customer Service was excellent. They provided me with a extra rolling bed and my other aunt slept on the pullout couch. The staff went out of their way to please us and I thanked them for it. We were very happy we stayed in Holiday Inn. My other relatives who attended the funeral were jealous because they did not have parking or great customer service at their hotels. I just want to tell this Holiday Inn Thank you on behalf of my whole Family from the State Alabama....