The Waffle Box — Restaurant in New York

I never in my life experience such unprofessionalism until coming to this establishment. On 09/15/23 I order some food on UberEats as I was already on my way home and was near by. Now granted I did place the order only a few minutes before I arrived but I never thought it would of been a major issue as I’ve been to waffle box before and was able to wait for my food to be prepared. Upon arriving the door was lock. Red flag #1 I didn’t say much about it as I saw a lady towards the back of the establishment as I waited I noticed she seem to not even pay me no mind and continued with what she was doing. So as a customer I decided to knock and finally after seeing I wasn’t leaving she finally made her any slowly to the door. Now instead of opening the door she proceeded to speak to me through the door asking who am I and whether or not I’m a Ubereats deliver. I told her no that I did place an order through ubereats and is picking up my order that I placed. She then said the wait is 15-20mins before asking for my name or anything and still this whole conversation is happening while I’m standing outside and her on the other said of the glass ridiculous 🙄🙄 So I proceeded to ask her “Do I have to wait outside or can I not come in?” Because if you think about it if an establishment is open and you serving not only mobile orders but walk-in customers I would expect the doors to be open but unfortunately that was not the case here. She started stating not to feel offended and how she is protecting herself because people be coming with there dogs mind you I had no dog with me so idk what she’s talking about 😑 She then started catching an attitude saying how I only place the order 3mins ago and at that very moment I had it with her. One thing nobody is going do is play with me at the end of the day I’m paying for a service and her attitude and energy was disgusting. She has no customer service skills and the main reason why I will never support this black business ever again. You can tell she’s so unprofessional as she ever replies in the comments every time someone call her out through the reviews clown behavior🤣🤣🤣

For Christ sake they have a 2.9 review on yelp and 3.9 on google what a joke I doubt this place will stay in business that...

I came here one day to treat myself as a reward and I could not regret that decision more. The second I walked in I was already skeptic. There had been one woman in there sitting at one of the tables by the window giving me and the person I was accompanied with the most unwelcoming stank eye induced look. It already created an environment that would drive most customers away. The woman at the table working there that day, made my order.I ordered a birthday cake milkshake. The space was very cluttered and the woman making my drink looked confused while making it. The drink was $13 and it tasted like a large cup of sugar and caramel, it tasted nothing like a birthday cake flavored milkshake which might I add, I’ve had before. I couldn’t even get to the halfway point of the drink before throwing it out. The presentation of the milkshake looked sloppy and unappetizing. I used to like this establishment and the items that they served, as well as the quality and effort put into the food and drinks. So, its upsetting to see the quality deplete in the way...

Last week i drove past this location and decided to give it a shot. When I tried to walk in I saw a note that said “do not pull on door”. I knew they were open though so I tried anyway. The lady in the window was so rude as she yelled at me to go away because “they were closed”. I will never come back here again.

Edit** in response to what she said I would like to add that I didn’t write the review on the day she responded to me. Second.. she was flailing her arms while yelling through the window so stop the lies. Also the sign that said “dont pull door” had no indication that the place was closed. So for future references you guys should maybe put up a “closed” sign instead. You guys are so unprofessional it’s crazy and obviously the other one star reviews...