Tutt Heights Cafe — Restaurant in New York

The worst customer service experience . I'm very upset that as a customer who was ordering not for the first time was treated poorly and more than that. I made an order on Uber Eats for this restaurant and pre-paid everything at the time when order was placed , however when delivery boy arrived I opened my package and realize that all order was wrong and the food that was inside was probably belonging to somebody else . I was calling the restaurant and requested to talk with somebody and explained that was a wrong order or my order was replaced, gentleman didn't speak any English and arguing in different language over the phone and past my phone to another gentlemen I explained that I paid for my food and wrong items was delivered he asked rudely "What is your location?" I said my location and my name he said " Aha NO we can not deliver your food you are far away for us !" I was in shock what he just told me but it wasn't far away to charge my card and deliver wrong items. I told him I 'm sorry you treating your customer this way but I paid for the food and never got my items he said : "Sorry I'm busy I have go, I have to go customer waiting for me" and hang up . I'm in shock, I wouldn't recommend . DO NOT GO TO THIS PLACE ! Awful service they will rob you in...

Hidden Gem in the Neighborhood: Tutt HeightsDuring my recent visit to Tutt Heights, I discovered what can only be described as a hidden gem in the neighborhood. My order included the chicken shawarma baklava and chicken chops, each dish proving to be a revelation in taste and quality.The chicken shawarma baklava was an exquisite blend of flavors, perfectly cooked and seasoned, encased in crispy, golden baklava layers. The chicken chops were equally impressive, tender, and infused with a delightful mix of spices that tantalized the palate. Both dishes were served in generous portions, emphasizing the restaurant's commitment to quality and customer satisfaction.Although there was a noticeable wait time for the order, the staff informed me of a particularly busy night, which was understandable. The delay, albeit longer than expected, was a small price to pay for the culinary excellence that awaited.In conclusion, Tutt Heights is a must-visit for anyone looking for exceptional food that promises both freshness and flavor. Despite the longer wait time, the quality of the meal served was undeniably worth it. Their chicken shawarma baklava and chicken chops are not just meals but a flavorful journey that leaves you...

I recently visited Tutt Heights and was shocked and disgusted by how awful the customer service was. The staff was incredibly rude and unprofessional from the moment we arrived.

Despite us only complaining for the extremely poor food they served us, they went as far as to call the police on us! This was a complete waste of police time and an outrageous overreaction. They keep claiming to ‘have video proof’ but are reluctant to show us, or the police this video evidence, as it will only show them shouting and harassing a group of young adults. If they even believed the lies that they are putting on the internet, they would show us this ‘video evidence.’

To make matters worse, one of the staff members even admitted that they would get fired if we complained and the owner heard. This just goes to show how toxic the work environment must be if employees are that terrified of losing their jobs over basic customer complaints.

I strongly advise anyone considering this place to think twice. There are plenty of other restaurants in the area that treat their customers with respect and dignity. Tutt Heights is not...