White Castle — Restaurant in New York

they're only getting 2 stars because when the ordered is correct the food is good There night crew has no clue what there doing. This place clearly needs better management they're very disorganized as far as the orders. And who they have and what roles. I was really upset when they close the one on Graham avenue in Williamsburg. I used to take the train ride just so I can get better service and maybe my food correctly. I don't like ordering from them through apps anymore because every time they give me the order wrong and going there is a comedy show. The last time I ordered from door dash I had to physically go back there to get my food because they sent a completely different order. Sent me $10 order when mine was over $50. They gave me a hard time this time I went in person this time and the guy they had on the register was new or nervous..or done idk... He kept messing up my order. Order was around $46. I hand him 50 he apparently entered 30 couldn't figure out why the draw wasn't opening. Manager ??who's on the burger station comes over and berated him and walks away. He tells her I need change. She said well your going to have to wait. At this point he's apologizing I'm laughing not even at him cause I felt bad for him but at how it just the shenanigans never fails. He gave me change in change. I was fine with it. He walked to the back. I then start correcting his mistakes and inquiring of things on the receipt. Manager comes over to give me the change I'm like he did it all ready. She took back my change to give me bills but was more worried about that then making sure my order was correct. I ordered a strawberry lemonade smoothie they give me strawberry banana just label it wrong.Uber eats guy had been sitting in there waiting for his order plus his delivery order for longer than I was there. . It's been like this for years they gave up. If there was another White Castle I could get too easily I'd never come here. I don't know why the app took off the other option for White Castle there was another store that they used to go pick up from much better and at least getting me the order close to...

Circa summer 2003. There was a White Castle in Williamsburg on Metropolitan near where I resided at the time. One night I ordered chicken rings and they only gave me 5. I requested my sixth ring but I was rebuffed. I repeated my request upon every visit but was never taken seriously. Even after moving west and having the Las Vegas location be my only option, I tried at the White Castle on the strip to get the ring I was owed. I explained what happened and that I felt the White Castle corporation owed me a single chicken ring so they should give me 7 instead of 6. No dice. Today I visited the Myrtle Wyckoff location and ordered chicken rings. I was given and charged for onion rings. They claimed I said onion rings (ridiculous, I didn't even know they served onion rings) but provided me with the chicken rings that I had ordered at no extra charge. As a result of this outstanding customer service, I feel that I have finally been made whole and I relinquish all claim to that missing chicken...

the girl working the drive thru obviously couldn't care any less about her job. i ordered 2 meals inside. they called out one of my meals, but i didn't think it was for me because they usually wait until all your food is ready. when i realized it was mine, the drive thru girl was so blatantly annoyed that i didn't come grab it immediately. when i asked about the rest of the food, she made a noise and walked away. so i waited. and waited. and waited for my other meal. now the food i have is cold. the girl comes back to the register and starts aggressively interrogating me about why I'm still there? like, sis, I'm waiting for my damn food why else would i be here?? thats when we found out that the cashier had only rang me up for half of my food, even after i had to repeat my order 3 times. drive thru girl literally laughed & said "you've been waiting for nothing." girl is disgusting, the whole staff is disgusting. no cheese fries are worth...