Zaro’s Family Bakery — Restaurant in New York

I would give the Grand Central Terminal’s Zaro’s NO stars if that were possible. I made the mistake of trying to patronize this Zaro’s even though the last time I was at a Zaro’s I found a cockroach in my cafe latte.

I was chatting with a (male) clerk. It was Sunday evening and there was NO ONE at this tiny Zaro’s except myself, the clerk, and the manager for at least 20 minutes. I had not yet given my order. A second, female, clerk checked in. Then a customer arrived and, very politely, the clerk with whom I was speaking excused himself. I had one last thing to say, and politely said so, whereupon the manager pointed at the female clerk and said “She is working!” I tried to speak again. Then, in an abrupt, rude, tone, the manager told me “Take your business outside!” As I have indicated, there was a second clerk available, and after all, the manger himself could have helped the new customer. I asked the manager’s name, which he gave as something like “Musum.” (I am not necessarily reporting his name accurately because Musum is not a name in any of the 3 languages I speak well. My apologies.). Then he ordered me, again, to take my business outside.

This person is clearly NOT from a culture where it is important to to treat a potential customer, or at least a female customer, politely. After all, he could have said, in a polite tone, “Excuse me, but we’re busy now.” With 3 staff members for one customer that would have been a lie, but at least it would have sounded polite. I would hate to see what that place is like at rush hour!

So don’t count on being treated politely there. What this manager wants you to do is give your order, hand over the payment, and scram. That may be reasonable at rush hour, but not under the above circumstances.

So I would warn people away from Zaro’s. There are at least a dozen other places for a quick snack in GCT, without exposing yourself to rudeness (and...

I never leave reviews, but this place definitely needs one. I was looking for something to eat before I get on my train, this place didn’t have a line (no surprise after what I experienced) so I decided to order, a small woman who was definitely rushing too much despite no costumers except for me was blatantly rude and did not even ask if I wanted a receipt before deciding not give me one. Once I was given my order which was a 4.25 pretzel and a 3.99 rainbow sprinkle cookie, for which I paid 10.10 because I decided to give the lady some tips in case she was being rude because she had a bad day, I used to work in costumer service. I noticed not even two minutes later that they had not given me the cookie and came back. There weren’t other costumers so I was the last one there, I said they forgot my cookie, this other women ask the small one if she had charged me for one and she looked at me, keep in mind she last saw me two minutes before, and blatantly lied that she didn’t charge me. However I had read the name of the product while she was charging me and told her how much she charged me, the other woman gave me the cookie but they did not even say sorry, they gave me it with anger after they lied to my face and showed no regret for giving me an incomplete order. First rule in costumer service, the costumer is always right even if you don’t think so, so treat them that way. I am never coming back, and honestly no wonder that place is always empty, while the others have lines of...

I've been getting a bagel and coffee here every morning for almost a year. The coffee is good and the bagels are always fresh but the staff is just plain rude. I've always ignored it considering they're really busy and want to get everyone in and out but today was IT for me. The woman in front of me was given the wrong change by the new woman at the register and when she brought it to their attention the short Indian woman who might be the manager because she's always so bossy to the other workers got so nasty and yelled at the woman on the register and the customer returning 11 cents. I missed the order but they all agreed her order was $5 she gave them a $20 and should have received $15 change where any cents was involved in not sure. The customer was so annoyed she just left the 11 cents there and the nasty worker said fine don't take it I don't care. Unfortunately I had to speak to this nasty employee for my order after she didn't even let me finish my order before yelling at another employee for checking to see if they had a certain tea a customer was asking about. I just can't deal with the constant rudeness and not to mention charging me different prices from day to day. The only polite workers I've encountered were the tall white guy who basically oversees things and the younger black woman working at the bagel prep station... Today is the last time I...