Boi Na Brasa — Restaurant in Newark

I typically don’t take the time to write negative reviews about food orders, as I usually consider a bad experience to be a one-off and move on. However, my experience with Boi Na Brasa on Saturday, December 21, was unacceptable and warrants sharing.

I placed an order and, upon delivery, noticed that two of the side dishes were missing. Additionally, the meat was poorly cooked, raising potential health concerns. I called the restaurant to express my dissatisfaction, and the person who answered the phone explained that they were extremely busy due to the holiday season. They offered to “make it up to me” the next time I ordered from them. I found this resolution inadequate and requested a full refund instead.

From that point on, the situation became even worse. I was placed on hold for an hour, hung up on multiple times, and shuffled between representatives. Finally, one person apologized profusely and assured me my card would be credited. However, I then discovered that Boi Na Brasa had charged my card twice for the same transaction. When I called back to address this, the representative apologized again and promised the charges would be refunded within 24 hours.

Now, more than 48 hours later, my card has still not been credited. Today, I made a fourth attempt to contact the restaurant and was again placed on hold, transferred between representatives, and even spoke to individuals who pretended not to speak English. I was unable to get the matter resolved.

I’m writing this review for two reasons: The food quality was poor—undercooked, poorly prepared, and potentially unsafe. The restaurant charged my card multiple times, which feels fraudulent, and they have been unwilling or unable to resolve the issue.

At this point, I’ve been unsuccessful in reaching a manager or obtaining a refund. I strongly caution anyone considering ordering from Boi Na Brasa to think twice about their decision. This experience has been frustrating, disappointing, and completely...

$200 later.....that's all I have to say. What a poor service & even poorer meal. This one was definitely one for the books. I understand it's Tuesday & perhaps not as busy as a weekend day, but lordy did we not even put an effort in a caring service. The place was empty when we came in so probably the first red flag. As we proceeded to order from the waitress we had a bit of language barrier so we thought we were okay at least manageable but shortly we found out not exactly. Couple of sides & drinks were brought out & shortly so did the Rodizio. The meat was so hard & just seemed like they were reheating everything they had ....yet we believed the waitress asked us how we wanted the meat cooked. We clearly said medium. I kid you not the worst experience ever. Dried dead meat no hospitality from the waitress no ketchup for FF , no salt, no dressing for salad nothing. Just plain old drop & go. It was HORRIBLE. My husband & I are not one to really bring places down but this was ridiculous because not only did I ask for a box to go for the kids chicken/FF, but there wasnt any gesture of like apologies or like omg can I remove that for you. It was very odd & nothing took my family packed it up & left. The best part was that the check included gratuity!!!! I was laughing like incredible I had to literally tip $30 for a meal we didn't even like or service that was non existent!!! Unbelievable. I hope you never try this place & I will never be coming back that's for sure. Utterly embarrassing the...

The service here is phenomenal. We went on a day that was not busy at all and the owner was the one who served us all different types of meat. Food was very fresh and delicious. We loved it here.

EDIT: Came here recently and what a disappointment. I made a reservation and when I arrived the server told me they don’t have any reservations, although their website has a link for them and I made one 2 weeks ago. She asked another server and that server threw her arms up angrily and told her they don’t do reservations. After that, we no longer felt welcome and left the establishment. If you don’t do reservations or honor reservations, you should remove that option from...