Chipotle Mexican Grill — Restaurant in Newburyport

I have never actually ordered from this particular Chipotle myself - but as a delivery driver, I feel that certain things need to be addressed. For starters, this restaurant seems to suffer from a level of demand that absolutely cripples the staff and their resources’ ability to supply. This is something that may have to be handled with another Chipotle opening in Amesbury, Seabrook, Salisbury, etc. to be overcome.

However, last night I saw truly how bad it was. To begin with, the drive thru line was out to the main roads, near the entryway to neighboring Panera. This is a result of bad design - there’s only one lane to get in, and it is not easy to find a place to park. (Ultimately I saved time and stress by parking at Panera).

I witnessed a man waiting for his food with all the patience he could muster, only to be told that someone else was given his order. Finally he got it, and I also got my first delivery order (after a fairly lengthy wait).

It was on my second delivery order that I reached a breaking point. The aforementioned man’s son came back while I was waiting for my own pickup. He discussed every problem with the order, and the staff seemed very passive about how to handle it. Equally, when I questioned the status of my second customer’s order, the staff gave me the same explanation they had given the man before - that someone else had come to pick it up. At this point, the customer and I were both fed up enough that she and I mutually cancelled the delivery.

No customers should ever have this experience, and no delivery driver should either - especially when there are ten other locations I can deliver from within the town that, while not without imperfections and occasional delays, at least have a sense of leadership and transparency if things are going wrong. With that in place, this spot could thrive. But for now, I’m going to try to avoid accepting deliveries from this location, and spend my time and positive...

I genuinely feel sorry for anyone that truly doesn’t know what Chipotle is all about… what it’s supposed to look/taste like… and then comes to the Newburyport location to try for the first time …. because it’s obvious the staff here have absolutely no idea.

This location consistently fails to live up to the Chipotle standard you come to expect at other locations. It’s not one thing amiss on a given night… it”s everything. Tried again tonight and without fail…. a horrible almost inedible failure was once again produced. On the positive side, the food order was packaged and ready to go on time and the staff were friendly. But what counts most is the food you pay for and unfortunately (excluding the excellent guac) it was awful. Wrong meat (which was cold and completely dried out), the usual scant portions of all requested ingredients (burrito bowl container was more than half empty despite paying for double meat and multiple other ingredients), wrong rice used which was hard as if not cooked long enough and a “Large” chips (that’s a joke) which were completely stale.. how can that be??? We simply ordered two burrito bowls at 4:30 in the afternoon when things should be fresh and there was no one there…. a clue maybe ?

I found that the only way to mitigate error is to go inside and watch as it is produced. At least you can ensure correct ingredients are added though doesn’t address the poor quality. DO NOT USE CHIPOTLANE for pickup as we did tonight.. Have NEVER gotten order right yet using app and drive thru. Sadly we’re done with this neighborhood location unless something significant changes … like the management/ownership. It apparent there is no quality control here and no one...

First Review: Feb 2022 - ⭐️⭐️⭐️⭐️⭐️/5 Stars I've eaten here three times (in-store) and have always enjoyed large serving sizes and fresh ingredients. Based on reading other reviews it seems like the online ordering system is inferior to in-store dining.

The last time I ordered a burrito, it was so full the employee had to double-wrap. I certainly got what I paid for.

Second Review Sept 2022 ⭐️⭐️⭐️/5 Stars

Severely understaffed, I understand. The inside was closed, forcing all orders to be received via drivethru. After waiting in the pickup 20 min , I received the bag. The food was still enjoyable.

There were only three people working. There desperately needs to be at least 5 or 6! Hope they find more employees.

Third Review Oct 5 2022 ⭐️⭐️/5 Stars

I’m writing this review from the dining room at jersey mikes. Chipotle closed two hours early yet was still accepting online orders. Drove up to a sign that said “due to short staffing we’re closing at 6pm - call this number for a refund”

The only bright side was the phone operator gave me a free entree via the chipotle app. A consolation prize. Woohoo.

Fourth Review July 13 2023 ⭐️ ⭐️ ⭐️ ⭐️/5 Stars. I’ve been here two or three times in the last few months and have noticed an improvement in all facets of the business. Operating hours are consistent, servings are great, and the food quality is great. I waited for a few consistently good experiences before...