Best Pizza — Restaurant in Newington

Terrible terrible horrible crazy and rude service from the owner himself. He was so rude he hung up on me because I asked to change my order . I called Sunday June 18, 2017. I was at work ordering a grinder and fries. The order was just short of $10 so I asked him to make it curly fries instead for delivery has to be ten minimum. He told me my total was 15 dollars. I order the lunch special which was a grinder fries and a soda for 9$, I didn't know I would be charged $5 bucks for curly fries. I asked him to take the curly fries off and I would have added a can of soda for it to be $10 for delivery. He got so angry and told me to call somewhere else. I tried to get him to understand I wasn't trying to be difficult I just didn't want to pay 15 dollars. It was too much. I'm a student and I'm working only part time. Every penny I can saver I will. Buy the owner hung up the phone on me. I tried to call back and get him to calm down he proceeded to call me crazy because I asked for his name. He said if I want it to come and get it. So I left on a lunch break to drive there and see if I could get someone else to help me. But when the cook and driver tried to help me he yelled and told them go back to what they were doing. He refused to give me his name or the cooperate phone number. I would normally never take time out of my day to do this but I am hoping people read this and he looses business. This man has done this to me on a separate occasions. A few months ago I called the restaurant and asked to place an order he told me the cook was not in and he hung on me. This is beyond unprofessional and it's unnecessary. If you run a business you can't just treat people however you feel like it or just because they want to change the order based on the price. The pizza places have some very stressful businesses and most people are going to go somewhere else if the service is bad at one location. I...

Update: The owner did follow up and credited my account. From his explanation the coupon is not really accurate and the grinders are all based on menu price and then a set discount is applied, plus he said toppings are any extra charge, which is not on the menu, employees weren't aware, nor on the receipt. Although this was credited for me, I'm sceptical this will be fixed for all future orders, since their computer is setup to charge this way. It was roughly $1.50 overcharge, a hassle, and staff weren't friendly about the error, so it might not be worth your effort for being overcharged, but worth paying attention. Changing to 3 starts from 1 since the owner did take the time and he seemed genuinely integrated in correcting my issue.

ORIGINAL: Over charged and they don't care. Service rep was rude, would not consider taking out a pen or calculator to add the amount manually just kept explaining what the computer said over and over. Delivery driver didn't come to door, had to walk in the rain to get order and discuss, and he did not know why I was charged more, suggested I call. 8 calls to reach someone and the person was extremely rude and stubborn. I requested the owner call me to resolve or I'd be disputing the charges. #11 is $15.95 + $0.75 delivery + $1.06 tax, totally $17.76. That isn't difficult! I'll update after talking to owner (If he...

Bad business. We ordered $200 worth of pizza for a birthday last weekend. He wanted me to give a card when I ordered, so I gave him the one I had, then called back a day or two later and gave them a different card to put it on and asked for them to take the other one off. Guess which card they charged!? Yup, the wrong one! This isn't like a $25 order...they should make sure they are following instructions on such a large order. I called back and he was unapologetic and said, "there's nothing I can do now". Not even a "sorry". He messed up simple but important instructions. At least say you're sorry. Customer service means nothing to him. The other problem is that I asked how many people/slices a party pizza was and he said it only fed about 6 adults with 24 small square slices. That pizza could easily feed 12 adults. I did not need to spend that much money and he knew that. He purposely exaggerated so he could take more of my money.

Aside from whoever I spoke to who is not very good at running a business, I am giving two stars instead of one because the actual pizza...