Sandwich Club — Restaurant in Niles Township

Very underwhelming experience. Starts off with the distracted counter personnel. No option for a receipt, was my bill correct? My daughter ordered a burger with beef fry and an egg and dressing on it. Burger arrived without dressing. She still absolutely loved the burger (I tasted and was not a fan). I ordered a small bowl of turkey soup. It was decent, and if it would of arrived hot I probably would of enjoyed it more. I order a side garden salad, it was plenty large and looked very nice on first view. The problem was it was not fresh. Some of the lettuce was wilted and the tomatoes were kinda mushy. My guess is it was made day beforehand and kept in a too cold refrigerator. I had it with French dressing with was bland but acceptable tasting, it was too thick to pour properly, probably due to age and being refrigerated too cold. The Buffalo wings were tasty but kinda small, the ranch dressing was bland but acceptable. The celery sticks on the other hand were atrocious! It was like they gave us the top trimmings and what they forgot to throw away. The cole slaw was presentable but very bland. With better service attitude and attention to detail this could be a good restaurant, unfortunately they are not there at this point. The outside seating was sufficient...

The food is always fantastic and we enjoy ordering a variety of food from them. Unfortunately they are fairly disorganized. We ordered delivery and after waiting an hour and a half for delivery, the driver left half the order at the restaurant because they put the order in two bags and the restaurant did not indicate that there were two bags to the order. When I called they were unhelpful and nkted that they knew the driver left half the order and they did nothing to correct this situation or contact us. They said I had to call the delivery company to solve the issue (which I did and they were very kind and helpful). This restaurant places all take out or delivery orders at the front and do not check out the food with the delivery drivers. When I talked to one of the workers they acknowledged that this happens multiple times but do not seem interested in improving their system. When I suggested that they tie the bags together so that the delivery drivers know that there are multiple bags to the order they just stared at me without any acknowledgment even a simple statement acknowledging the feedback. I enjoy the food but wish their service was better.

Edited to reflect that I thought I was speaking to a manager but it turns...

I finally have time to write a review... And I really wanted to make this one count.

You know those sneaky little places l, maybe they don't have the biggest dining rooms, maybe they are just a small place...but OMG the FOOD IS BIG!

Portion sizes are ridiculously good. The price won't break your wallet

My favorites on the menu

-Cobb Salad with Fire cracker sauce -Fire cracker chicken strips -The Donny -Rodeo Burger - you have to try this. If you ask for avocado on it holy flavor explosion.

Egg Role variety - Pastrami, Burger, BBQ Beef, London Broil, and Chicken. Every now and then they have a special one. There special sauces they match with each egg roll are a flavor explosion and compliment them perfectly.

This is a kosher version of a Grease Spoon. The little hidden gem where everything...