Imperial Buffet — Restaurant in Normal

---Disappointed with the Experience

I recently visited “imperial” buffet, i would call it SCAM BUFFET and, unfortunately, my experience was far from satisfactory. It’s a cheap place with super rude staff.

Firstly, the food quality was below par. Many of the dishes seemed to have been sitting out for a long time and were lukewarm at best. The sushi section, in particular, tasted stale and was clearly not fresh. Additionally, the variety of food offered was quite limited compared to other buffets I've visited.

Secondly, the cleanliness of the restaurant was concerning. Several tables were left dirty for extended periods, and the buffet area itself was messy, with spills and food debris not being cleaned up promptly. This made the dining environment unpleasant and unappetizing.

Moreover, the service was lacking. The staff seemed indifferent and inattentive. When we asked for assistance or requested that certain dishes be replenished, we were met with slow and unenthusiastic responses. It felt like the staff was overwhelmed or understaffed, which significantly impacted the overall experience.

Lastly, the price did not reflect the quality of the experience. For the amount we paid, I expected a much higher standard of food and service. Unfortunately, the experience did not justify the cost.

I hope that management takes this feedback seriously and makes the necessary improvements. Buffets can offer great value and variety when done right, but this place fell short in many areas during my visit. I wish i’d not have even consider...

food is generally over cooked or under cooked. depends on how long it sits in the warming pan on the buffet. Green beans are usually dark brown. I have seen them push the dark beans to the side of the pan & dump the new ones next to them. COME ON- do you really think were going to eat the dark discolored ones! Same thing with the bananas. ROTTEN spots & black on the inside. AGAIN-do you think we eat rotten food! A recent visit i ask for HOT tea & a Sm. glass of ice. The male server as with the others, acts like they can't speak English. When he came back, he puts a LG. glass of ice & a Sm. glass of a brown beverage on my table. I quickly mentioned i wanted HOT tea. Hot tea he says as he walks away. In a drinking glass it was. I ask one of the staff at the register why it was in a glass. "We are out of cups, so many people are ordering hot tea today" I looked around the restaurant. less then a dozen tables of customers. Disrespectful is how we describe the servers. They act like they don't speak ENGLISH & some will tell you directly then know little ENGLISH. Then you see them at another table laughing & speaking in CLEAR ENGLISH. YES IT'S DISRESPECTFUL & WE WILL...

We recently celebrated a birthday here for lunch on a Sunday afternoon. It was quite busy, the parking lot was pretty full. However, the service & hospitality we were provided by the staff was impeccable. I received a single rose from a family member that day for my birthday. Our server saw this, & he provided me with a sort of origami flower made from a napkin & gave me beautiful words of encouragement for my birthday. I cannot express how much I appreciated this gesture & him taking the time out of his busy day to do this. I will never forget this experience & am quite grateful for this amazing service during a busy time of day. The food was great, there’s always something for everyone. Always fresh food being added & switched out along the buffet lines. I highly recommend checking out the dessert refrigerators & the fried doughnuts that are beloved by our entire family. Server was attentive to refilling our drinks & checkout before we left was a breeze with a lovely warm smile from the cashier. Thank you Imperial Buffet for your great service and...