Jimmy John's — Restaurant in Normal

Really great atmosphere. Sandwiches are D-R-Y. Don't try the wrap! Would have been nice to get those mayo/mustard sides but you have to go in to get them dispite being in the app. This is a regular thing here - I have extra mayo/mustard in my car from Jason's Deli as they always neglect to include selected napkins, sids, condiments, sandwich scoops vs full, types of wrap, whether to cut the sandwich or not, etc. all the non-required things you wouldn't come back or demand a refund for but leave with a dry sandwich not the way you ordered without the side you paid for. They're ubiquitous at this point - they know they can get away with it and the managers obviously don't care and let it slide, or can't get anyone who cares on staff.

Delivery is very average; used to actually be quite fast 10 years ago when I was at ISU. I think they just use the delivery services around town, or they gave up and started doing big group runs of many orders at once...

My car was in the shop while I was at work so I decided to have Jimmy John's delivered for lunch since I couldn't leave. 40 minutes after ordering and my order confirmation, still no food so I called to check on it. The woman on the phone said "oh we actually can't do delivery tonight" and I said "okay well I paid for my food so is someone going to refund me?" And she said "check your bank to see if it's been voided" to which I responded "was no one going to tell me I wasn't getting my food I paid for?" She said "maybe in your email" (not in my email btw.) So I got to sit at work and not eat lunch because they just chose to ignore the order and expect people to pay for nothing? Calling the bank Monday to make sure I get my $17 back. Had someone called me on the number provided in my order I would've been totally fine to order somewhere else. I would've gotten to eat lunch instead of sit through my break hungry with no...

I love Jimmy John’s, eat it a decent amount. This was my second time at this location, and unfortunately it will be my last. Sat in drive through for 8 minutes not moving. Which they are busy, I get that. Not frustrated or anything. So I parked and went inside to get my sandwich. There was so much confusion and the way I was talked to was pretty bad.. “I ordered in drive through, and after not moving for 8+ minutes I decided to park and come inside to pay and pick up my food” I mentioned I had a #9 on wheat with chips. I was told I’m a stern voice to “step down to the end of the counter to pick it up” I mentioned “I still need to pay for it” (2nd time i mentioned I need to pay for my food) and there was somehow so much confusion. I don’t know, I’ve been to plenty of other Jimmy John’s here in town and have never had this bad...