Jersey Mike's Subs — Restaurant in North Bend

First of all, I would like to say that I love Jersey Mike's but this was not a good experience. When I walked in there were six people, yes six, standing around doing nothing. Not one of those six people greeted me when I came in the store. No one was in line and there were maybe 5 other people in the store, sitting or waiting for their sandwich.

It took almost five minutes for someone to ask me what I wanted... while the now SEVEN people stood around laughing and talking. I ordered a chicken cheesesteak sandwich. It appeared like they made the sandwich about three times. I was waiting for almost 20 min.... for ONE sandwich. After waiting about 10 min or so after ordering, the new person who came on shift asked if I was waiting for a sandwich, but I still waited another almost 10 min.

While standing and waiting, I noticed how FILTHY the store was. Food on every surface, garbage, stock not filled, the sandwich building area was more than half empty and mixed food in the bins. As I am seeing all of this, the staff are all still standing around joking and laughing, not working. The one girl that was working looked like she rolled out of bed, bedhead and pajamas included, and came straight to work. There were several of the staff who had longer hair. Are hairnets not required anymore?? Also, where was a manager (who actually manages) when you need one?

Meanwhile, it looks like my sandwich is about to be done and they are taking their sweet time. The employee handed me the sandwich finally. As I was about to leave a younger male employee came over to apologize (he was the only one who looked like he ever did anything) and handed me a coupon.

As I got into my car, I noticed the coupon was expired and NOT EVEN FOR THAT STORE. The only saving grace was that I tempted fate to eat the said sandwich and it actually tasted good. Must be nice for the "employees" who are getting paid to stand around and have fun.

I do not recommend going here EVER, it's a miracle I...

My husband and I are from the Tricities and we decided to stop in on our way to an appointment in Seattle. Nothing was wrong with the food, but we have a Jimmy Johns at home that we eat at frequently and in comparison to them it was just ok. I would describe the Big Kahuna as kind of bland and it wasn't really that big, at least for the price. Paying an extra $1 for just mushrooms and there not being very many and them not being fresh, it was disappointing. I did like the pickled jalapenos and that they weren't too overwhelming. I will give my review another star for the service being good and for the response on here which demonstrates a desire to do better. In regards to the blandness, you might want to look into seasonings, like italian seasoning for the cold Italian subs, and salt, pepper, onion powder and garlic powder for the warm subs. I look to be wowed and while the food was a step above Subway, it was pretty far away from...

I have been here a few times over the last couple of years. The food has always been good.

The employees were always friendly enough and appeared to be working hard, even if things sometimes get chaotic. I have no complaints about the employees with whom I have interacted!

However, on busy days, this store needs to limit the number of online orders that it can accept. If they get behind on online orders, it makes everything super inefficient and everyone has to endure long wait times, even those folks who placed online orders hours earlier. It's the only issue that I've seen with this location: they just can't keep up with demand and some customers get very impatient, even rude. When that happens, everyone is having a bad time.

This problem needs to be addressed by the franchise owner or by corporate. It's not fair to their employees or their customers during these peak...