Dairy Queen Grill & Chill — Restaurant in North Branch

This location has been plagued by problems for a long time. It used to be not uncommon to find unsupervised employees having a great social get together as the waning hours of the evening lingered on instead of using the time to cleaning the peanuts and spilled french fries off the floor. I know this because I was there when afterschool activities wew over at night.

The service has inproved somewhat since the remodeling - there is more structure among the employees and seem to be more adults on staff. But the prices have gone up and the employees seem to be systematiclly shorting us on ice cream. My last three small twist cones had no more than a small triangle of ice cream on top of the cone instead of the two nice blobs I am used to having. Thats a let down that lasts.

The remodeling didn't do the business and favor in my view. The eating area is gloomy (few windows) and is is now completely out of site from the kitchen. It is often hard to find a table that is wiped off. It is not set up in a wat that encourages the gathering of larger groups.

I have many reasons to return - not the least of them I like Dairy queen ice cream products, and it is the only game in town for now. But you are taking away reasons...

Worst DQ ever. Hey Tony still waiting on the coupons you promised to send after we received ice cold burgers over priced disgusting onion rings and a tap water not the bottle that was ordered. I called from the parking lot you hung up on me and I called back you told me some story of DQ having a quality issue with your single cheeseburgers and offered to send coupons for what we ordered. Surprise you have quality issues with your promises too. But no matter will never go back especially now and will make sure people know why. Low quality cold food that should have been hot. A glass of tap water that should have been a bottle of the water you sell on your menu and more that 6 old lukewarm heat lamp onion rings that were almost a buck a piece. Never ate much fast food we did this month we were in the go so much but no worries we will just plan better so we do not waste our money on horrible uncooked/left out on counter? Food from your DQ again. I appreciate the help in watching my waist line but as a 104lb woman I can manage that and would rather have had a warm burger or the coupon you promised instead of the smoke you blew up my behind. THIS DQ stands for...

We were coming back to the Twin Cities from north of Hinckley, and this was the 3rd Dairy Queen we stopped at to try and get dinner. The one in Hinckley said they were short-staffed, so no grill service was available. The one in Pine City didn't have hamburgers on the menu. So we were a little hangry when we got to the DQ in North Branch. But hallelujah, they had burgers and not one but TWO drive-through lanes. Our order was taken right away, and there were six of us, so he was very patient with us. (We ordered strip baskets and burgers.) Then we went right to the first window to pay and picked up our waters immediately at the next window, where we were asked to pull to the waiting spot in front and told they would bring out our order shortly. We only waited about 6 minutes. And our order was all correct! (We made sure before we left, because wherever we go, something is always wrong with our order. Not here!) We were really pleased that there was a full menu at this location, quick service, and...