UPDATE: since posting this, I’ve noticed a significant improvement.

1. The staff is friendly, helpful and receptive to customers
2. Mobile orders are where they are supposed to be
3. My orders have all been accurate

Happy to see the improvement! :)

I travel a lot for work, and this is the worst Dunkin location I’ve ever been to in the whole entire state of Connecticut. I come to this location the most most frequent because I’m a resident in North haven. To sum up my experience here: •The staff is the most unfriendly and unhelpful staff I’ve ever encountered. They avoid eye contact at all cost and they never even smile to customers. •God forbid you’re left there standing waiting for something from a mobile order, they do everything to avoid you. •If you do put a mobile order in, I promise you, your items will never be on the to go racks where they should be. They are 100% always on the counter behind the racks or in the drive though area - which defeats the purpose of putting in an order ahead of time to grab. •Other times I’ve just had incorrect orders- I’ve had wake up wraps with cold and. unmelted cheese AND wraps where I’m missing the egg all together. I’ve had cold coffee (when it’s supposed to be hot) and sour milk in my latte. I’ve also had missing items all together with of course zero customer service to fix it.

I could keep going on, but I’ve already wasted enough time on this review; especially because I know it won’t fix any of the fundamental problems at this location.

Goodluck