Tastebuds Deli — Restaurant in North Haven

This afternoon I had a Uber pick up at this location. As I walk in, I'm barely greeted by a young lady who later identified herself as the manager named Katie over the phone. I said to her I have a Uber pick up and before she can even give me the bag or reach for the bag (The order was not in sight) she abruptly asked me to confirm the order. Mind you the order wasn't on the counter it wasn't on a shelf or a stand visible to me she had to move at least 5-8 ft to retrieve the order! I immediately say to her once you give me the order I will confirm it. I explained to her briefly that I need to have the order in order to confirm it! ( Uber and the customers who order through the app are constantly tracking you)! The moment you confirm the order they expect movement on the app for you departuring. if I don't have the order I can't move on the map that cost me my thumbs up and my tip) TIME IS $$$$! SHE NEVER EXPLAINS TO ME LIKE OH I'M GETTING THE ORDER I JUST NEED YOU TO CONFIRM BEFORE I CAN HANDLE TO YOU SHE NEVER SAYS THAT! As I'm leaving I state to her not everyone is stealing people food some of us are out here working hard working 12 hours until they kick you off the app in order to make money for our families. She tries to say something but I'm already halfway out the door so I just wave her off with my hand. I was never rude to her, I never was disrespect to her, and I was never unprofessional. I just communicated the fact with her that the order is not in my presence or visible for me to see so I can't confirm it. She goes on the Uber app and gives me a thumb down and lies and said that I was unprofessional and rude to her, when I never was. About an hour later I give the store a call to speak to the manager (at this time I was not aware that she was the manager). SHE then stated to me that she was (the manager) and basically told me she didn't like WHAT I SAID to her so she lied on me and reported that I was rude to her WHEN I wasn't RUDE! Oh yeah I recorded the conversation BECAUSE fool me on shame on you! Just because you don't like what somebody says don't mean that they're rude!!! I WAS PROFESSIONAL AND POLITE I JUST STATED TO HER THAT I WILL CONFIRM ONCE YOU GIVE ME THE ORDER AND I LET HER KNOW NOT EVERYBODY IS STEALING PEOPLE'S FOOD! I FELT THE NEED TO STATE THIS BECAUSE I FELT LIKE SHE WAS PROFILING ME BECAUSE I'M A YOUNG AFRICAN AMERICAN WOMEN. I work hard and I explain to her that I had a 99% satisfaction rate and she brought it down by reporting that I was rude and giving me a thumbs down just because she didn't like what I said to her, which is so unprofessional and morally it's just wrong! Each and every day in this world you might come across someone that you don't care for or like what they say that doesn't mean that you can lie on them or try to destroy their character! SHE THEN STATED THAT SHE WILL GO ON A APP AND TRY TO UNDO THE THUMBS UP DOWN AND SHE WAS SORRY, A LITTLE TOO LATE GIRL😑 I GOT TO DO A 100 MORE DELIVERIES TO GET RID OF THAT RATING!!!...

Horrible service. I will never go there again. I don’t even want to give 1 star. Went there to get a meal got half of what I ordered they forgot to give me the rest of my meal. Came back home to find that I didn’t get everything I ordered. Tried calling them they were dodging my calls they picked up once then hung up then they stayed quite. after that I kept calling they wouldn’t pick up. Finally picked up after me calling. Explained to them that I didn’t get my meal and would like a refund they said you have to physically come back to get a refund. Had to drive back over there and they didn’t even apologize for their mistake. It costed me the drive back because of their mistake. No remorse or consideration of others for their mistake. She says to bad on the phone with me. I can’t do anything about it. Horrible treatment. It was a Burnett woman who looked like she hated her job to begin with. Will never go there again. And I actually liked that place once...

This was my first experience with this deli, and will be my last. When I called to place my order, the girl picked up and told me to hold, then never got back on the phone. After waiting 5 minutes (giving them the benefit of the doubt) I hung up and called back. The same girl answered and took my order and told me my caprese sandwich would take 20 minutes. I told her to cancel my order, and she said would 10 minutes be better? Um, yea. When I walked in I went directly to the pick up section and was completely ignored while the two girls chit chatted. I finally got out of there and got back to my office where I opened up a mess of a sandwich. They must have put on too much pesto mayo and when it was heated it liquified and went everywhere. THIS is something a customer should know. After all that the sandwich ended up in the trash and I ended up with mayo all over me and my desk. I am extremely...