Starbucks — Restaurant in North Las Vegas

Today is red cup day so my daughter and I did separate app orders for pick up. I have done this before at this location with no problem. We both placed our order @ 9:06. When we got there the drive thru line was long so we waited in line for about 20 mins+. Finally got to the window to get our drinks, the girl hands me 2 drinks and says thanks for coming. With both app orders we had 3 drinks total and a cake pop. The girl at the window was young and seemed kind of frazzled so we were thinking she was new so we were patient with her so I just reminded her we had 3 drinks and the drink was right there so she handed it to me. Had to remind her about the red cups because she wasn't going to give them to me but she did give me 3. Left the drive thru, then I had to go to Circle K and when we got there my daughter realized she didn't get her cake pop. So we left Circle K and went back to Starbucks. I went inside, told the nice cashier that we were in the drive thru like 10 mins ago and I didn't get the cake pop. She told some other lady with sandy blonde hair and kind of a bob that I didn't get the cake pop. I showed the bob lady the receipt on the app that showed the cake pop was charged . The 1st thing she asks me "is that a screenshot", I moved the screen around "NO it's on the app". SHE THOUGHT I WAS LYING ABOUT A $3 CAKE POP!!! She said I remember that order, I did it like 20 mins ago. I told her we literally left the drive thru like 10 mins ago. Lady didn't account for the long wait time in the drive thru line. Just because you prepped it 20 mins ago doesn't mean I got it 20 mins ago. I felt she was kind of hesitant to give us what we paid for. I said I'm not lying, and the cashier was very nice and she said, your all good thank you. But bob hair lady was not nice and that's why I gave the low stars. And your new girl who was frazzled at the window, I can understand maybe she was overwhelmed because it was really busy, but she did forget 1 of our drinks (until I reminded her) and forgot to give me the red cups (until I reminded her), wouldn't it be conceivable that she forgot to give me the cake pop too? I wouldn't lie about a $3 cake pop, we almost didn't go back but my daughter paid for it and she wanted what she paid for. If I had bought it, I probably wouldn't have went back for an overpriced cake pop. From now on we'll go to the Starbucks on Camino Al Norte. They're nice over there and don't accuse you of...

Unfortunately, my recent visit to this Starbucks location was extremely disappointing. I was attempting to order through the drive-thru when a wasp appeared near my car window. Since I am highly allergic to wasps and bees, I quickly pulled up to the window to place my order directly for my safety.

When I explained this to Laura, who introduced herself as the pre-shift manager, she was dismissive and impatient. I tried to calmly tell her that I wanted to order a shaken espresso, but instead of listening, she cut me off and said, “I know you drove up to the window, and I didn’t hear your order.” She seemed uninterested in understanding my situation and simply asked, “Anything else?” in a dismissive tone.

I also tried to explain that a few days prior, I had received a lukewarm coffee and was told by a supervisor over the phone that it would be remade for me on my next visit. I wanted to claim that remake during this visit. Laura told me, “Well, you’re not in the books, so for future reference, get a name.” She emphasized that she is “one of the managers” and asked who I had spoken to, but when I explained that I didn’t get a name, only had my receipt from 7/10/25, she refused to honor the remake and said, “That’s not going to work.”

When I asked for the corporate number, she told me to “call 1-800-STARBUCKS,” and then rudely slammed the window shut on me.

I’ve been a loyal customer at this location for many years and have never been treated with such poor customer service. Thanks to Laura, I did contact Starbucks corporate, and thankfully they apologized and offered me compensation for two drinks.

It’s disappointing that it had to come to this. I hope this store re-evaluates how they treat long-time customers...

I was happy that we got a new Starbucks near my house because Aliante is terrible. I was delighted to have superior customer service and perfectly made drinks. But that didn’t last long. The turnover is very high. I spend $10.50 per drink, and usually get a food item also Monday to Friday. It made sense when I got a great drink served by a friendly barista that remembered my name. In the last 3-4 months this Starbucks has turned into every other terrible customer service place. My coffee is different every day, and at least 1 day a week recently I get the wrong drink. Especially in the last 6 weeks or so, there are a couple of new girls that see me pull up and give me a rude look, they never smile, and makes me wonder what ever happened to Steve and the other very nice people that used to care about the business they worked for. This past Monday was the final straw. I stopped on my way to work (in Henderson), the drink was not even mine. I had to get off the freeway and come back. They gave me the correct drink that had been sitting there, no apologies, no smiles, and no have a nice day. Lower your prices if you lower the quality of your service, maybe it’s best I do t spend...