Chuck E. Cheese — Restaurant in North Little Rock

Update, Chuck E. Cheese has been remodeled. They now have cards with points or time to play the games. It looks nice but the problem is 25% games don’t work. Machine will say it’s going to give you 28 tickets it gives you six. It’s really frustrating when you swipe your card or tap your card and it deduction money but the game doesn’t start, so try it again and it looks more money but does not give you play. As I was doing this review my daughter tried another game he took her money and did not give her play. Most frustrating thing was we were in line buying pizza and cards. The lady next to me in line says hey there’s a coupon online where you can get 100 plays or 100 points for $20. I said great. I asked the cashier she said sorry we don’t help with stuff like that. I said OK I understand it on your website I’m sorry it’s our policy not to help with coupons. I said well can you just tell me is there a coupon I’m not allowed to say that because we don’t help with that stuff. Is it ma’am I’m just asking if there is one? Again politely smiled and said it’s our policy not to help. I said OK so I stood in line for 15 minutes by the register trying to login and get it Done . I didn’t find it but I guess she’s right, it’s not her job to buy my coupon. It would just seem to me that a business that caters to Customer Service children and people would want to help the customer. I would’ve spent three times more if she can help me with that coupon. I still spent $150. On the other hand I’m glad she didn’t help me because I would have bought more tickets to play games with our points on games that don’t work. I never leave a bad review, never unless it is just atrocious. You can look through my hundreds of reviews and I’ve only had two that were less than five stars. I’m going to revisit Chuck E. Cheese after I email the company about The situation. I’m hoping I can change this back to five stars like it was before they updated the store and policy.

By the way the pizza is wonderful! I mean absolutely surprisingly excellent. They got our order wrong but the pizza we got was awesome.! I literally come here just for the pizza it’s that good.

We came for a birthday party for my five-year-old niece. I’ve been here many times before since I have five kids it is a common place for me. It’s been for five years since I’ve been to this Chucky cheese. It’s nice to see they have new games, new attractions, and one low price for all the games which is one token. Birthday party went off without a hitch and the kids had a great time. I have to admit I had a good time playing ski ball myself. My 15-year-old son came to the five-year-old birthday party and even had fun so really what are your 15 or 55 you can have a good time at Chucky cheese.. The pizza is surprisingly good. Obviously it’s a frozen crust pizza but they prepare in a way that makes you feel like you’re eating a freshly made pizza. The prices for the pizzas and entrées are surprisingly reasonable. I suppose it makes sense to have a fairly priced meal so you can come and spend money in the arcade. We made our birthday reservation a few weeks ahead and had no problem getting a table. Staff is nice but facilities are clean and there are plenty of games for the crowd of kids. Even the bathrooms are clean, and that’s saying something when you’re dealing with hundreds and hundreds...

This was my first time as a parent to have one of my kids birthday party celebrations at Chuck E. Cheese 🐭 & I have to say that I'm so glad we decided to do it this year because it was nice to see how much fun my birthday boy was having & it was even better because one of the few kids he invited came to his party & they were inseparable the entire time they were able to play games (2 full hours of continuous games is what any 5 or 6-year-old kids probably dream of for their birthday every year! 😆 LOL! 🤪😜🥰🙌🙌 I scheduled his party all online which was super simple& easy to do in just a few minutes! Of course, I had to pay a $50 deposit fee to hold his spot & if we had decided to go celebrate somewhere else for some reason, then I would have been out of the $50 since it's not refundable whether the party happens or not... Plus, they included 2 medium pizzas, 2 pitchers of our choice of drinks for the party kids, single cups of dipping dots ice cream, & they even let us pick a theme for his birthday cake 🎂 & to my surprise... The cake was pretty darn good & the kids loved it also! They gave our birthday boy a gold medal necklace that says "It's My Birthday" + he got a cool rubber wristband to play any game he wants for a full 2 hours!! Chuck E. Cheese 🐭 & others came out to sing & dance with the birthday party, take pix with the kids, & sang the Happy Birthday song with us before he could blow out his candles!! Oh & when you have a birthday party, they also assign a waitress to be there for our party & guests, which was a way more enjoyable experience for me & my husband to be able to just get to have fun & not have to worry about anything else... So, I can't say enough good things about our first-party experience & we also enjoyed seeing the joy & excitement of our 2 kiddos!! P.S. I have to mention that the birthday boy also was given a thousand tickets, plus however many he got from all the games...

For my little daughters first time experience birthday party completely awful

1 poor service as if they didn't care and wanna help not one staff member nor manager smiled welcomed any guests. 2 staff was very rude.. wasn't even done with my little daughters birthday party that was reserved the staff completely cleared off the table through everything in the trash cups drinks and plates some of the guests wasnt done with. Moved everything to a different table. As if the staff was pushing us out. 3 really over priced... large pizza??? Size of a medium 22.00. 3 pizzas 11 small cups 108.00 seriously???? Rip off. Really hot temperature inside. 5 after paying for birthday package and extra 108.00 dollars they charge an extra 8.00 per kid just to jump on the trampoline... this is completely absurd. 6 chuckie cheese show and staff lol what a joke. No excitement no smiling no dancing around just pretty much standing there doing nothing.

All advertising for chuckie cheese is completely false. Not even an 1/8 Is true. Bout half of the small selection of games worked and paid out the correct tickets.

For anyone else decides to have a party for your little one at chuckie cheese think again and look else wheres. I do not wish upon any parent to have experience nor deal with what I did...