Hiro Japanese Restaurant

What happened to HIRO's ?!

Let me start by saying that Hiro's is our favorite place for Japanese food and sushi. My family and I have been going there since 2002 and have recommended it to everyone who comes to visit the area. I am soo sad to say that this establishment has gone DOWNHILL and at an alarming rate. We were just there 2 months ago and did not have the experience we had last night.

The only good thing about our visit last night is that we were seated quickly. Our server took over 15 minutes ( we flagged him down) to come to our table and take our drink order... no biggie. We decided to order the drinks, a miso soups and a seeweed salad at once to avoid delays. When we received the soups, we asked for an extra one and waited another 20 minutes but it never came so we cancelled it. We decided to order a green salad, 2 sushi rolls and fried rice for my kids. The green salad came out 20 minutes later but still not the original seaweed salad we ordered 35 minutes earlier. After waiting 45 minutes, our first sushi roll came out ( taste is still delicious as always ) but we didn't receive soy sauce and small plates (oh but we did received plastic to-go small cup to pour the soy sauce that was never received. When we asked why the tacky to go cup??? The waiter said because the ones they usually use were dirty and no one put them to wash...ok). So we just stared at the rolls for another 15 minutes until I got up to go get our own sauce and plates from the sushi bar. Still no fried rice for my kids and no second roll. We asked the waiter and he said the sushi roll we order always takes a long time, I would understand this if the restaurant was packed but it was not busy at all or even close to how busy we are used to seeing it and we've never had to wait over an hour for a sushi roll. After receiving the last of our order, we never saw our waiter again..... after a total of 2 hours of being there, my small kids started getting bored so my husband decided to leave to the car with them to not disrupt others. I asked the waiter for our check and sat there waiting another 20 minutes. I finally just decided to get up and walk towards the front door and stopped the manager to tell him about the horrible experience and how after 20 years of being customers we were so disappointed in the service received. The manager just proceeded to tell me that there was nothing he could do and he already had 3 other tables who just walked out and didn't pay for their meals. He did not even offer and apology and said there was nothing he could do. I proceed to pay and walked out. Truly a disappointment and sad to see this management and service is bringing this place down.