Mizumi Buffet & Sushi

If I can give zero stars I would. Customer service is terrible. First of all we waited an hour for a table of 12. While we waited i sat at the bar waiting to be served, I was not even looked at for 20+minutes as the bartender passed ne but many times. When we were seated they were splitting up our birthday party into 2 tables. Would've been nice to know that in advance. They then told us we could switch over and get the other table next to the main table once it was available but then they gave it away so we stayed separated the duration of our dinner. And THEN they had the audacity to demand we give a certain amount of tip as a group when they had us separated in 2 tables with 2 different waitresses. NOW on top of all that the birthday boy had a gift. Most of us had a bit to drink and birthday boy forgot his gift at the bar. Had we not stayed outside the restaurant for 30 minutes chatting away we would not have noticed the birthday gift being wheeled away on top of a garbage pile. I have worked for restaurants and other customer service establishments and not a single one of them would have handled a lost item like that. Holding on to lost items for at least a day is normal in the event that someone comes back looking for their lost item at least some effort would be made to give the owner an opportunity to recover their lost item. This place is very unprofessional and does not know how to handle large groups or their rush hours they really need to get their shit together.

(Edit: I love how the restaurant responds conveniently ignoring the actual problems.)