Morton's The Steakhouse — Restaurant in North Miami Beach

It was my 2nd time there, no complaints from the first visit. So... We go in and are seated, appetizers good, waiting on our entrees. The people who came in after us, seated next to us get their food before us. We're like not okay, but okay. Manager walks over and greets them, asked them how their food is, etc. We're thinking oh, he's going to greet us bc we're right next to them. We were wrong! He gave us this smirk, this look... and walked right past us. We were like 😲 wow, ok, but not ok. Why? Bc the way he looked at us was very much with a look of disgust and I instantly lost my appetite! Couldn't even indulge in my food the way I planned to. It was my one- year wedding anniversary and a little hospitality goes a long way! The waiter noticed and tried to compensate for his manager's rudeness! I've been to restaurants that aren't fine dining and had better hospitality from the managers. So now I'm just turned off. Once we received the bill, I asked the waiter the manager's name and he offers the name Olga. I'm like no, the one in the suit. He says Alfonso. I said ok thank you. Two min later, guess who's at our table asking us how our food is? Alfonso! The off-puttingly rude manager. Unfortunately, I couldn't fake my disappoinment and I was at a loss for words so I didn't utter a word. He gave his initial smirk and walked away. In my mind, I'm like why ask now, after you know I've requested your name? I tried to report my experience to Landry's the same day, but had to wait until the next day. I hope to hear back from them soon. I won't go back to Morton's. I love fine dining, but the service at other fine dining restaurants supercedes this terrible experience we had at Morton's...

An international group that I belong to was hosting an event at Morton's. We had events here before. Our group was around 25 people. I thought it was a great place to have it. The happy hour menu is great. I had the onion rings and sliders and loved it. One thing about this restaurant is that they do know how to cook meat. I think this is also the reason we kept coming back. The problem started when one of the members wanted to pay for the check. She was told she couldn't. Because it was a group, they put everything in one check. That was unexpected. We had hosted events here before and we each paid individually. I feel the waitress should have said something to us when she took our order. The customer service changed after that. The waitress did not want to talk about this matter. To get her attention was hard. At this point, some of us who had cash just wanted to know the cost of our meal to get the cash-out. She was not approachable. The police was called. How embarrassing was that. To my knowledge, no one refused to pay. We had one huge bill for twenty-something people, one bill to look at. Can you imagine the uncomfortable situation. It did take time to try to figure out who had what. What a mess that was. On top of that, we were charged a group fee that each of us had to figure out I am upset with the way this company handled the situation. To involve the police after such a short time of talking to the manager was not right. Shame on you Morton's Stake House that was not good customer service. That's not the way you treat...

One of the worst dining experiences my wife and I have had. Our server, Klever, barely spoke to us throughout our dining experience. The only reason I know is his name is from the receipt. The servers around us seemed very engaged with their guests, but our server left a lot to be desired. I ordered an Eagle Rare bourbon and when I received it, it tasted different. I come to find out from the bartender that they don't even have Eagle Rare in stock. I was charged for a something that they don't even have. We ordered chopped salads for a starter. My salad had a golf ball sized piece of wax paper that I found and presented to the server who apologized and then left the table. 20 min later the manager came to the table and apologized and said I comped your salad before leaving the table. That is the last we saw of any management presence on the floor. Once our entrees arrived, my wife's MR steak arrived well done. 5 Min later the server came by to inquire whether our steaks were cooked correctly which my wife replied no. The server offered to recook her steak saying that a MR steak could be made in "1 minute." She politely declined as I was almost finished with my meal. We asked for the check and were presented with a comped dessert along with our check. Overall, there is a reason that Houston's, which shares a parking lot with Morton's, is fully booked and Morton's is not. This Morton's gives a bad name to the brand. Non-existent management presence on the floor, coupled with poor service, led to this absolutely...