The Guest Kosher Restaurant

Title: Extremely Disappointed with The Guest: Unprofessional and Unacceptable Mother's Day Experience

Review:

I am writing this review to express my outrage and extreme disappointment with The Guest restaurant in Miami. My husband made reservations for Mother's Day, and to our surprise, it cost us a whopping $105 just to secure the reservation. Little did we know that this would be the start of a disastrous evening.

On May 14th, 2023, we arrived at the restaurant promptly for our 6:30 pm reservation. However, upon arrival, the server appeared confused and didn't even bother asking for our name. Instead, she informed us that the restaurant was hosting a trivia night and gave us the option to sit outside until it was over or endure the noise inside. This immediately left us feeling perplexed and frustrated.

I asked if we could cancel our reservation altogether, but the server assured us that the trivia night would be concluding soon and we could be seated inside. Reluctantly, we followed her to a table pushed up against the back wall, barely visible in the dim lighting. To make matters worse, the noise level was deafening, and my baby started crying due to the overwhelming ambiance. At this point, my disappointment knew no bounds.

To add insult to injury, a woman, who didn't bother introducing herself, approached our table and questioned the time of our reservation. By then, it was already 6:40 pm. She audaciously asked if we could "sit outside for just another 20 minutes" so they could wrap up their trivia night. This was beyond comprehension.

My first question is, why would The Guest accept a reservation for 6:30 pm when they were well aware of hosting a trivia night at the exact same time? It is simply unacceptable and a gross lack of consideration for their patrons.

This woman didn’t apologize for the inconvenience caused on such a special occasion as Mother's Day. The overall atmosphere of the restaurant was unwelcoming, leaving us feeling like an afterthought.

To make matters worse, when I requested a refund for the $105 we paid for the initial reservation, I was informed that Sunday is not considered a business day, and I would have to wait until the following week to receive a refund. The lack of professionalism and customer service exhibited in handling this matter was appalling.

In the end, we chose to leave this joke of a restaurant and headed to Smith and Webster down the street. Thankfully, they graciously accommodated us without a reservation, and we had a lovely evening there.

My experience at The Guest was nothing short of a disaster, and I can confidently say that I will never return to such an establishment. The way they handled this entire situation was utterly unacceptable. I am still waiting for my refund, and the complete lack of urgency in resolving the matter only compounds my dissatisfaction.

I strongly advise anyone considering dining at The Guest to think twice. They clearly prioritize events over their customers, and their unprofessionalism ruins what should have been a memorable dining experience. Save yourself the disappointment and frustration; there are far better options available in