Flanigan's Seafood Bar and Grill

I ordered online for pickup for 6:38pm. I usually order from Surfside and Hallandale but I was in the area and it was the most convenient. Boy what a mistake!!This was my first time visitng the location and definitely the LAST. To first start off the place was not busy its was half full and there was no wait. I went to the to-go area for pick up at 6:38 and it wasn’t ready till 11 minutes after. The Togo server handed me my bag at 6:49pm and to my disappointment, the Lemon chicken pasta I ordered Did NOT have the sauce in the togo entree. I called the location 4 different times because the prior three times, it went to a voice message. I spoke to hostees and explained to her that my togo order was not correct and incomplete. The manager SEBASTAIN got on the phone. This must of been his second day on the job because when I told him I had no sauce in or on my lemon pasta chicken, The 1st thing he stated was “Did you check the order before you left?” I replied to him, “Excuse me, isnt this your responsibility? I couldn’t believe this was the first thing out of his mouth. If that wasnt bad enough, his next alternative was that I could come back and pick up the sauce, and or he can give me another one when I order the next time. “Holy amateur hour!” jThis manager wins 1st place for what NOT to say when resolving a guest issue! I stated I wont be ordering from here again, and I asked him for a refund on an incomplete order. He stated he was trying to give me a “quick fix” to my problem. My rebuttal was a “quick fix for yourself! He stated he had no way of refunding me. WOW! He was already being evasive with his tone, and was beyond frustrated. I told him this was ridiculous that him being a manager for multi million dollar 30+ location establishment had NO MEANs to refund me, due of an error on his end! SEBASTAIN was obviously fresh off the boat as far as being a manger and lacking on how to find solution to a error, that was on there end. He was snappy and rude when I told him I would be reaching out to corporate about this because he obviously couldn’t resolve the issue! What a JOKE! Anyone ordering on online, hope and pray you get your order correct, becuase if not, effidently its above managements paygrade to correct the mistake! Get it together Flannigans