39th Ave. Bar & Grille — Restaurant in North Myrtle Beach

Had a party of six sitting out in the patio, And Brie was our server. Brie had an attitude right off the bat, but we just figured it was just a bad day for her until she started snapping at us We waited 45 minutes for bar drinks and when we asked her where they were, she got annoyed with a snappy remark. We’re really busy today and the bars overwhelmed. When our meals finally came Instead of serving each person, their plate, she put plates at the open end of the table and left. She then came back with the rest of the orders and instead of coming around the table (There was no one sitting behind us at the time) she reached over other guests and asked people to “ just pass them to the right person” At the end of our meal, She brought a rum and Coke to the table, which was canceled. When the guest reminded her that the drink had been canceled (and offered to take it any way) she ripped the glass out of her hand said I’m done with this table I’ve had enough. Wouldn’t bring us our check and caused a little disturbance when another waiter offered his help. (I didn’t get his name but had dark hair, beard and a Harley tee shirt. He was great ) Brie has no business serving the public. She seems To me to be a privileged little brat who absolutely hates to be told she was wrong or be questioned. She should work in the kitchen and have no contact with customers. I will be stopping by to talk to the manager in person, but wanted to put this out there today to give other customers a heads up and what to expect if you draw the short straw and get Brie Bottom line it’s a great place to eat … good food and good music but if you get Brie as a server, do yourself a favor and ask for someone else. I’ve worked in the service industry and if I ever acted that way towards a customer I’d have been fired immediately. I know it’s hard finding good help, but putting bad help out there is hurting your business.

REPLY TO MANAGEMENT

Sir or ma’m you are very confused and very wrong. I did not confront anyone. I was sitting quietly taking it all in. I never asked you or anyone else to comp me for anything. In fact I walked away from the group when it got heated. I’d love to sit with you and your server and discuss this I also seriously doubt that any one said he always does this when we go out. He’s from out of town and visiting his sister, so I’m sure that didn’t happen Brie was at fault. There is no question in my mind about that. Brie had an attitude the whole time from the time we were seated. Zach was a gentleman … I said that earlier but I didn’t know his name. I was the biker trying to calm the situation down. Zach will testify to that. But you just jumped to conclusions.

I’m not sure who asked you to comp the meal but it wasn’t me. The guy you’re saying was so threatening needs a cane and can barely walk.

I’d love the opportunity to talk to you and Brie so you can see where the truth lies.

My review wasn’t belittling anyone. Just giving customers a heads up to a member of your staff that was unbelievably rude. She absolutely is not meant to be a server. I appreciate you trying to stick up for your staff, but you are way...

Be weary of owners/establishments who bury bad reviews; as of last night there has been one review within 2 weeks and only 6 total in the “2 weeks ago” to “4 weeks ago” range but when there was a one star review because of the owners display of character, it’s suddenly buried under 10 5 star reviews in less than 12 hours. I was apart of a large walk-in group, we checked their website and Google and didn’t see anything about needing reservations for a group over “x” number of people, we also weren’t turned away when saying we had 25 people. We know it can be difficult to accommodate a group that size but we’re in a large tourist destination where groups/families regularly go out together and have not had a problem with it (we’ve been going on this family vacation for over a decade). In the owners previous response to review from another in our party, he said he made “24 of 25 happy” but he probably didn’t notice my family of 5 left before even ordering drinks because we were told by our group they never saw the owner again. The thing that made my group leave was the tone and visible irritation from the owner, and how he was openly talking about how inconvenienced he was by our presence, if he didn’t want the money or that size party then we should have been turned away, plain and simple. I started as a waitress and worked my way up to owning a restaurant and food truck myself, and since I know this will get buried I just hope the owner takes some words to heart. As a waitress, your attitude and demeanor effects tips and livelihood. We know as a big group that we’re used to our size but some restaurants aren’t so we don’t expect anything quickly and honestly usually just end up putting it on one bill (though we do ask to see if it it can be split). While the rest of the group stayed because the tables were set up, they greatly reduced what they would usually order, hundreds of dollars was cut from the bill because they wanted to eat and leave. Tip is usually 30%+, and I personally do 50% because I know how it is; I’ve always welcomed big parties myself because that’s a big number of people to make happy all at once and referrals are everything in the business. In your response you said you had won because you made a majority happy but you didn’t, you had 1/4 of the group leave before ordering and you were left with group who just wanted to eat because they were already there, don’t mistake tolerance for happiness. If your establishment can’t handle that size, make it clear on your website, Google, and menu. If you want to be a spot for just locals and not tourists, make that clear. You as the owner can dictate the crowd you receive but it can be done with kindness and respect.

We did hear the waitress was awesome and the food pretty good. I’m sure there will a million excuses as to why our party was the problem but integrity is questionable when reviews are buried and customers don’t...

Update: Two months later... What happened? Have been to this bar & grille before and had nothing but nice things to say about it, but this visit changed everything. I had a burger here on one of my visits before. Tonight we both ordered a burger and when they arrived at our table blood was literally coming out of the top of the burger patty. We don't eat raw or bleeding ground beef. We stopped the server and said that our burgers were not done enough. She curtly said, "It's on the menu they're served medium to medium well." Okay.... but this wasn't even medium. This was cold raw bleeding hamburger. She didn't even take two seconds to look at the burger to see what we were talking about. She looked like she couldn't get away from our table fast enough. Instead of offering to throw the patty back on the grill for another minute or two, the server and manager dug in with the "It's on the menu, served medium to medium well." The whole attitude was like-it-or-lump-it. We asked for to-go boxes and packaged up our food to bring home and I cooked the burgers myself. There's no convincing me that a meat thermometer was used on those burgers to determine how done or not done they were. And to top it off we weren't offered a service-oriented attitude of "how can I make this better," but rather we got the "Like it - lump it - We don't need your business" attitude. Informed the manager (or owner, not sure) about the meat and he didn't even offer to look at the patty to see that it wasn't in any way shape or form even Medium cooked. Had he or the server just looked at the meat they would see why we were so unhappy. Informed him we would not return. If I were the manager, I would have at least said, "Can you show me what you are talking about?" I know some patrons like rare or medium burgers, but an effort should be made to be sure no one is served burgers that are cold and raw in the middle and blood seeping from the patty. There's too many other restaurants in North Myrtle that serve a better burger to spend your money than an establishment that cares not how your experience is or if you are satisfied with your dining experience. I'll even eat mediocre food without complaint if the service is pleasant, inviting, and customer-oriented. But I won't settle for mediocre, much less raw meat, served with bad service and attitude. You can disregard the review I left previously and is below.

DISREGARD --------- Had dinner at 39th tonight and the burgers and wings were top notch!! Sat out on the patio with live music....