Popeyes Louisiana Kitchen — Restaurant in North Olmsted

My mom and I went to Popeyes to order lunch. After finding the drive thru closed, we were directed by a hand written sign to place orders in the lobby. There were a few people waiting for their order, and only 2 people in front of us. We waited in the 2 person line for 10 minutes before placing our order...in which the woman working the register clearly didn't want to be there-and didn't seem to know the menu...

Then we waited. And waited. And watched employees stand around not filling orders, watched employees walk out for smoke breaks, watched employees pulling their masks off behind the counter....and watched the lobby fill with people just waiting on their order. And waited.

Chicken was stacked in the warmers ready to go....but it wasn't getting boxed. A few door dash orders came in, and the employees scrambled to make the order (the only time they acted like they cared)....leaving us to wait.

After 40 minutes waiting for our order, and watching people who ordered after us get their food, I walked up and asked how much longer it was going to be. I watched the woman at the register rummage through receipts that were scattered around, trying to find it. I offered her mine, but the other employee who was scrolling through the screens was able to locate it.

We waited another 10 minutes before getting our food-which was luke warm. We would learn after getting home that they gave us mild instead of spicy chicken.

I have never been so appalled by workers that just weren't helping fill orders...and not caring that there were people waiting...

50 minutes. No apology. Nothing aside from luke...

We sat in drive thru and because the speaker was down it took over an hour to get to the window. Then, once we were at the window it took 20 minutes to make three sandwiches! Simply unacceptable!

So here it is, a couple of years later and we decided to go back, don't ask me why, it was my son's birthday and this is what he wanted. Let me just say the regrets began as soon as we hit the drive thru. When we went through the drive thru, they took our order and then made us pull around to the front because they needed to make the tenders. 15 minutes later, no one came out so my husband had to go in and they still didn't have it ready. Finally they handed us a bag and the 8 piece nugget was missing and instead was a 3 piece wing? which we did not order. Our food tasted very old and cold. I'm disappointed because we paid 40.00 and everything was a mess. My sons tenders were sorely lacking, 15.00 for five tenders that looked like they had been sitting there all day. Just so disappointed. I tried to call the store and no one answers. I have also contacted Popeyes through email numerous times and they keep offering me a 20.00 coupon which I will never use because I will never go back. I am still trying to get my money back but I won't hold my breath. They just simply never respond. The best way to get back at them is to not give them business. Thank you...

If it were not for the exceptional lady in the drive through and the kitchen guy who came out to talk to us I would have figured put how to give Popeyes NO stars for their performance this evening. We ordered the $37.99 16 piece chicken box that comes with 3 sides and 8 biscuits and were told that there would be an 8 minute wait and would we pull forward since they had a food order for the car behind us. We moved and then the wait started. An outer minutes later the gentleman from the kitchen came out and said that they were making a huge party order and that our order would be up in 8 more minutes.We waited and watched the inside customers increase from a couple people to a full house all while waiting for our order. 47 minutes from the time the order was placed until the same guy out with a huge bag and while making a genuine apology handed it to me. We looked and there were no biscuits in the bag...i went inside to find a madhouse of people waiting in line so I went back to the drive through lane and finally got back to the window. The drive through lady was also very appologetic and got the biscuits for us. By the time we got home the sides were cool and then we counted the chicken and found we were 1 piece short in our order. I will not return to this particular Popeyes nor will I ever recommend...