Chick-fil-A — Restaurant in Norwood Park Township

I went the other day and ordered a breakfast chicken bowl meal. What I got was a chicken soup. I spoken with Kristina and she laughed through the whole thing. She was so professional, oh wait no she wasn’t. In fact she did apologize because she couldn’t seem to stop laughing because my order was wrong. I could overlook this. However, now that I find that I have to address their lack of customer service I needed to mention that as well. She said she would replace it. So today I sent my son to go get my replacement. He got in line in the drive thru and ordered they didn’t ask is he wanted a bowl or a burrito, but they did ask what kind of drink he wanted. So he gets to the window and they give him a burrito which is not what I wanted and then he tells them that I had spoken with Kristina and that it should be covered. I told him to put me on speaker and he gave her the phone. I told her we don’t need a drink if she is charging, but that was part of what I paid for and she said that I didn’t mention that so she was only going to give me the bowl. Which is what she did. I told her that I would need a vodka for breakfast after dealing with her!! I told her to keep the whole thing and this experience is one I for one do not want to deal with. I asked for corporate number, she gave it to me with the statement if I am the one that gets them so I would be talking to her anyway and if I just wanted to fix the problem I could just talk to her right now. So I decided to do just that, then I must have been taking up to much of her time because she said she is busy! I hate to say it, my time is valuable as well! I usually go at least 3 times a week to the Norridge location. I will not be giving them my business, I can go to the one in Melrose Park if I need a Mac n’ cheese fix. This experience was not good nor was the breakfast appetizing! This location needs to rethink about how they hire and who they hire. Also, they need to, company wide, fix the...

I come here pretty regularly, today marks the third day in a row. I usually love the service and food. However the service and food standards need some attention. First, I ordered my meal at 11am, i checked my bag and noticed a hair in my fries! I’m also pregnant so I get nauseous pretty easily. I went in the the restaurant and waited, there was another guest waiting as well. I didn’t want other customers to hear or see why I went in there. So the manager (I didn’t know she was the manager) approaches me and I let her know I didn’t want others to hear, but there is a hair in my fries. She said alright and replaced it quickly. No apology, whatever I didn’t mind. Then I tried to eat my cookie, it was ROCK HARD. I have over 10 years food and beverage experience and know that if this happens, it either mean it was over baked or old. Given the fact that I already found a hair in my fries I didn’t want to eat an expired cookie, Especially because I’m pregnant. So I went in and I was met with the manager again, who seemed annoyed that I came back in. I notified her that the cookie was rock hard and if I could get it replaced. Again, no apologies and she grabbed it went in the back and said “all the cookies are like that because they’re cold” and handed me another cookie and said this one is a little softer. Yet it was still hard, and I politely said it’s ok I don’t want it and left. I then called and asked for the manager, that’s when I realized the lady that was handling the situation was the manager, her name was Carmen. You would think a manager would live up to the Chik fil a standards, nope. What a shame.

Update: i changed my one star to 4 because I ended up speaking with Laurie who is a manager and let her know what happened. She was very apologetic, polite and professional. She handled the situation, and because of her I will continue coming here and being a...

I went to Chick-fil-A today with my friend through the drivethru, and since I have dietary restrictions I decided to order a grilled chicken sandwich with no bun, and just requested that they put lettuce instead of the bun. When I received my order, I realized that it was just a regular chicken sandwich with the bun. On the label, it said something along the lines of "No bun" and "lettuce". I understand that mistakes happen, so I decided to go back to see if they could replace my order. My friend and I decided to wait by the door, and a worker, potentially a manager came outside. He rudely told us that it was our fault and that we ordered incorrectly. He could have saved himself and us time by just saying "I'm sorry about that, we will make it for you again." After he gave us a lecture of how we ordered incorrectly, he went inside and made us another one. Before heading inside, he asked my friend to throw out the chicken sandwich that was made incorrectly. We both looked at each other, because we do not believe in wasting food especially during this time. Our intention was not to get a free sandwich out of this. When he came out, and saw my friend still holding that sandwich, he demanded that we throw it out right in front of him in a very demeaning way. He could have simply apologized and remade the order, and asked us to dispose of the sandwich nicely. I do not think this kind of treatment towards customers is acceptable. I understand that this is a very stressful time in all of our lives, and coming from an essential worker that is not an excuse for this sort of customer service. I simply expected more from a franchise that I order...