Yeung's Lotus Express — Restaurant in Novi

I’ve been a regular customer at this restaurant for quite some time, often coming at least once a week. However, my recent experience was beyond disappointing. I was greeted by a staff member who was not only rude but also extremely unprofessional. She charged me before allowing me to choose my food, which I found odd, and then she gave me the wrong order. When I pointed out the mistake, she seemed frustrated and insisted that I pay an additional $12 to correct it. When I refused, she dropped the price to $1.95 but still refused to provide a refund.

When I asked to speak to a manager, she claimed to be the manager herself and told me that she doesn’t do refunds. This was by far the worst customer service I have encountered, and it is completely unacceptable. As someone who works at this mall and who typically receives positive feedback, I am shocked by the treatment I received today. I will not be returning to this establishment, and I strongly urge the management to address this issue and reevaluate the...

Please PLEASE do not go here, first of all I found hair In my food the staff were really rude we asked if they could mix the veggies and the chicken together but she refused to and said, “can’t you do it yourself?” In a rude way. Next off the chicken was HORRIBLE there was WAYYYYYY too much breading on the chicken. The Noodles had no flavor and were covered in nasty grease, next off the lady takes like 50 scoops to put in some chicken! It seems like she wasn’t trying to give me big amounts. Next my family ordered and oh no. The staff start arguing for some apparent reason and were trying to give them our order and they don’t listen. This place should be replaced with Panda Express. Panda Express has a wayyy bigger variety and selection of food actually serving high quality fast food. This place is located in twelve oaks mall at the food court I don’t reccomend going here. This place might also be at others place but I don’t really know. So please don’t waste your time and...

From Lotus Express, a meal divine, A symphony of flavors so fine. In every bite, a story unfolds, Of ancient traditions, lovingly told.

The noodles danced with savory grace, A perfect blend, no flavor out of place. The dumplings, tender, filled with delight, Each morsel a wonder, each bite a flight.

Sweet and sour, a harmonious play, Tickling taste buds in a joyous array. The fried rice, a golden, fragrant treat, A hearty dish that felt complete.

Spices whispered secrets from afar, Transporting me to where the great chefs are. Each dish, a testament to skill and care, A culinary journey, rich and rare.

Oh, Lotus Express, how you impress, With each delectable, mouthful caress. A meal from you is more than just food, It's an experience, a soul's...