Burger King — Restaurant in Nutley

I didn't ⭐ service bc I wasn't sure how many I would do. I mean customer service was good. Nice employees that get rudely treated by management. 🤔

I ordered a sundae and wanted to add hot fudge on it. However, only people that make DELIVERY ORDERS ARE ENTITLED TO FUDGE PACKETS (no hot fudge just packets of chocolate sauce) I offered to even pay for it but since manager was there the employee taking my order apologized and told me that he was not able to charge me. Well, 5 stars to him bc when I got home with my plain sundae and looked into the bag to eat my meal first...he had put 2 packets of the sauce in my bag .. YAY .. so kudos to him for making my sundae complete 💯

It was terrible to see that the manager had no compassion. She even took orders that were sitting there and told another employee to throw it in the garbage.

It's sad how so many people go thru hunger and here she is mandating an employee to throw out perfectly packed food away in the garbage. Guess she may had been complying with protocols but it's time to change these protocols and put on side in case someone comes in to ask for something to eat. I've seen this many times where customers are sent off bc they have no money yet here are these restaurants that prefer money for the food. Like give food to the hungry and/or those short of money. It's FOOD for God's sake.

Maybe she will be happier to know that she made a difference and made a hungry belly as happy as her 😁 (my opinions)

On the other hand, their food (BK Nutley) is always fresh and made as...

HAVE IT YOUR WAY

On 7/20 at 11:10 AM I went to this BK location. I was using a coupon and I just wanted to add something extra…the manager said that he couldn’t do it because there was no button to add that. I told him to make up a price then charge me…at this point the workers in the back had stopped working to listen to our conversation. I jokingly said you’re nosey…this privileged person decides that he would call the police on me…now I will say that people have got to stop using the police as a weapon in non threatening situations…ESPECIALLY AGAINST PEOPLE OF COLOR…it’s not fair and it’s not right….HOWEVER…the great police officers of Nultley showed up and decided to buy me lunch…how’s that for an unexpected outcome? As long as there are people who are willing to call the police instead of having conversations with people who spend money in BK I will not be returning to this or any pother locations….I reached out to BK and they thought I deserved a $10 coupon for my troubles…YCMTSU (you...

The young adults here require more supervision to ensure that they’re providing something resembling quality service, specifically during the evenings. As of late, I have been receiving burgers that are lukewarm, at best. The cheese is not being melted and the food just isn’t being presented at an appropriate temperature. The fries are often undercooked and their taste reflects this. Fries should be cooked until they are golden brown, not pale and flavorless. To their credit, Muhammad and the younger AA manager/supervisor run a very tight ship and the overall quality seems to reflect that during their respective shifts. There is a clear lack of respect for the authority of the other managers and it is seemingly rubbing off on how the food is prepared. The staff needs to be overhauled or a better standard needs to be enforced at this...