Starbucks — Restaurant in Oʻahu

I was thinking it was all in my mind. Every time I go to this location…I am never greeted but the moment others walk in after me they are greeted. This has happened 3 times. They NEVER have any of the holiday pastries. I was standing in line, actually the only one standing in line. No one said…ma’am I will be with you or like I stated above…even greeted me. A customer walk in right after me and she was greeted with open arms, then 10 seconds later a lady and her son comes in they are greeted and she stands behind me. One of the staff members looked at her and said welcome and the lady began to state that she ordered in the drive through and only got one drink knowing she ordered two and forgot to get the second drink. They took care of her and then I was looked at no talking, no greeting me and my energy became off. I didn’t feel welcomed. I kindly said nevermind and I walked out of the Starbucks. Idk why I did this to myself but I will never go there again. I was the only black female and I felt like I wasn’t valued to spend my money here at this location. I feel you should treat all people the same. I am hurt by this interaction but I am also strong. I hope if there is any discrimination towards people that look like me, that they reevaluate themselves. This is not a good feeling. I was so dumb to try three times at this location and get the exact same treatment each time. I let it go twice but something in my heart said...

Updated below on 5/27/25! Just ordered two lattes at the counter. Received one and waited for the other. No latte. I asked and was listened to & then summarily ignored. I know they had the order because the cashier walked over and told them light ice right after I made the order! So I asked a second time was listened to and ignored again. I asked the third time and they started to make my latte. They asked me three times what the order was and also told them light ice. They filled the cup with ice, and I said as she reached for a lid, “it was supposed to be light ice”. I didn’t want them to have to remake it so I asked for them to take some of the ice out. So she takes it to the sink and tries to pour the ice and instead poured some of the drink down the sink. She puts the lid on and hands it to me and said sorry! So sad that just about everywhere you go these days people don’t listen! It wasn’t a difficult order. I was willing to wait and patient. I was not nasty to them. Just didn’t get good service!!! It’s kind of odd because I usually get good service here!

UPDATE 5/27/25 I’ve been back many times now and the service has greatly improved. No wait for the coffee and baristas attitudes are...

Aloha, I am posting a 1-star review because of the way I was treated by the Barista Sherri during my afternoon visit yesterday. For the most part, when I go to Starbucks, I order the same drink—a tall Americano in a short cup. Most of the staff treated me like a customer, but Sherri did not. I don't know if she had personal problems, but she acted like she did not want to make my drink. Since she never made it before, I tried to walk her through it, but she did not. She told me she had a customer to take care of and I said to her that I was also a customer and she should make my drink when it was my turn. I wanted ristretto shots, but they pulled relatively weak, so I asked her to make it again. Instead of doing so, she starts filling up the vanilla container. Now there were six others there that could have been helping out, but instead, they were chatting in the corner. It was taking way too long, so I decided to walk out without my drink. I found Sherri to be very unfriendly and unprofessional. It's a...