Jack in the Box — Restaurant in Oak Harbor

The reply to a basic star rating just upped it from the average 3 star to a 4 star. I will also take the time to respond. Everyone has their own way of rating. I do not like to give out 5 stars willy nilly. 5 stars to me is not just what is expected. 5 Stars should be a rare rating for those times when they go above and beyond. 4 Stars in my opinion is excellent maybe unexpected, thus I upped the rating from 3 to 4 here, because the owners response to my review was unexpected and most welcoming. So a 3 star from me is not a terrible review. 3 stars is average, it is what I expect from a fast food restaurant. From 3 stars you go up or down in rating depending on how your experience was. Now for the review. During this time of social distancing and closed lobbies. There is much we cannot review. The outside of this restaurant looks very clean. The employees were very polite and most importantly accurate with the order. Secondly they were quick and kept the drive thru line moving. Prices were what you expect with a fast food, especially on the island. So again the 3 stars was because this place was everything you would expect. The bump to 4 stars was that personal touch from the owner to actually reply...

My 2 breakfast crassaunts i ordered custom (which i have to pay extra for) was made completely wrong with 1 slice of bacon in each one on top of the missing add ons i paid for and one of the biscuits I got was hard as a rock which my son couldn't eat. I paid over 22 dollars for nothing. I live 10 minutes out of town so driving back into town to wait in a long line for 40 minutes wasn't in the cards. I called the store and was told to let them know if I wanted to come back to get the proper order without compensation. I should have been offered a refund for the inconvenience and or credited for next time. I will no longer go there. Management really need to fix the issues they have in that store. Because this isn't the first time this has happened. Doesn't seem like their is any management at all. I couldn't even speak to a manager that should have been there to answer the calls. Instead it was the person doing the window...

I rate this because while it's not perfect, it's still good.

However, early, early, like 3am this morning I came through, and conveniently enough, ALL employees were "on break." I was not about to wait for the next "26 minutes, " they claimed to have left. Now I know mid shifts can be quite boring since not a lot of people come through late at night. I know that everyone is required a break. But not at once. I know from experience that "there's always something to do" is not always the case, especially with the mid shifts. Being prepared and cleaning up is probably the easiest on that shift. Unofficial breaks can still be had. Now correct me if I'm wrong if something has changed in the fast food industry in the past 25+ years.

With all that being said, I will still come and get food. Because I crave the Ultimate...