Dunkin' — Restaurant in Oconomowoc

People with dairy allergies, BEWARE! We have never had a good experience here. Multiple times, they have forgotten to put espresso in our lattes (HOW DO YOU DO THAT AT A CAFE?) and even worse when we ask for oat milk (specifically for a dairy allergy) they either forget to use oat milk or just put it in one of the lattes vs both like we had asked.

Another scenario was when we had one latte with dairy and one with oat milk. The oat milk latte was a vanilla syrup and the dairy milk one was a caramel swirl (which has dairy). The workers had put the oak milk with the caramel swirl and the dairy milk with the vanilla syrup, which now means both drinks have dairy.

Constant screw ups like this are not okay and need to be addressed.

Again, because of my wife's allergy, she needs to be dairy free so we do make this known upon ordering. We have gone back through the drive-thru to express our concern and we were told that was "not how we ordered it" and received eye rolls. Do you think that we would order incorrectly? We deal with this every day being out in public at restaurants and cafe's.

These employee's NEED to be trained better and realize that food allergies are actually a serious request to their customers. We do not appreciate being scoffed at and eyes rolled at us just for having a special...

Okay so a few things:

As some of these comments say, this location is always a hit or a miss, with product and staff attitude. Sometimes I’m being greeted by someone super helpful and happy and the next a staff member is rolling their eyes at me.

I have received multiple drinks without coffee (it’s very obvious) or without oatmilk (I have a dairy allergy and express that every time) or even once my husband and my drink had the wrong labels put on them!! He had dairy in his too. (Also to note NOT LACTOSE INTOLERANT. it’s an ALLERGY). When asked to put coffee in the latte and to switch the milk, we were argued with by young staff and got a ton of attitude from them. Also the wait time! I’ve been a barista before in this town in a very popular shop so I get it but also 10 minutes when I’m the ONLY customer on the premise?? They need training, work ethic and staffing. I try to be so nice but it’s insane how horrible the attitude can be from the younger workers. I do not choose to come here.

Also to note - I’ve been to many different Dunkin’s and have almost never had issues like this. Clearly doing...

Absolutely disgusted with this entire establishment from being a customer to my daughter working there. I cannot begin to explain my disappointment. They still owe her nine hours from her employment & refused to give her the information for the management that she needed to dispute the incorrect check. I had to call the police department in order for them to even hand my daughter her check because they refused to give it to her while screaming harassment at me because after the second time they refused to allow her to pick it up I walked on with her. They of course handed her the check that ended up being 9 hours short once the officer walked in with her. They didn’t get her on payroll like she was supposed to for the first 8 days & lied about it being corrected, never provided her with one break (even through an 11 hour shift), left her alone in the store, didn’t train the employees & continuously lied to customers about being out of items because they were too lazy to do their jobs. Now, I have to spend my time going to fight it at state level because they have left me ZERO CHOICE & yes I have...