Popeyes Louisiana Kitchen — Restaurant in Odessa

My family and I have always enjoyed Popeye's, but tonight's meal and service just wasn't it. We had ordered chicken breasts and 2 shrimp meals. The shrimp was so dry and greasy, the bread slipped off of it because there was no shrimp attached to it. I've had cup noodles with bigger shrimp than the ones I've tried to eat today. The same goes for the chicken as well. There was hardly any chicken, like they over-fried everything or it was old and reheated. I physically feel nauseated on how much grease I consumed in my meal. We had to order another combo just to feel somewhat filled in our stomachs. I'm not sure if it was because there was a whole new staff in charge, or maybe they downsized their supply. All I know is we're highly unsatisfied with what we had to work with. Even ordering another chicken on the side, one of the staff members, I believe was the only cook, had an attitude to fry another piece of chicken for us. We did not complain, just ordered on another ticket. But, with 2 meals back to back, both dry and greasy, with no meat, I found it only fair to express the loss of money and meals we had tonight. Hopefully Popeye's hires new management, or a new crew all together, because the way they cooked our meals and their attitude towards us was not soulful as it should've been and I remember it being. Hire who knows what they're...

We got two of the surf and turf and an order of garlic boneless wings. The fact that there is not a menu before you get to the ordering menu is anxiety inducing as you know they're trying to be quick, and I've never been here before, so i don't know what i want. It didn't turn out to be a huge issue, as we were stopped from ordering a couple of times and then sort of rushed through. I, as the passenger, was not able to see the bottom of the menu at all. It has the sides and the drinks. And she says, sides? What sides??? Frustrating, which is probably more of an issue with my husband dropping the ball and not thinking I'd like to know what the options are. I'm sure you other wives can relate to this irritation in itself. Anyway, we get to the window, and again, my husband thinks of only himself, asking for just ketchup for fries i won't eat. Dummy! So i say, yall don't have dipping sauce or shrimp cocktail sauce? They did, damn babe, rude much? The chicken was juicy, the 4 little shrimps i got (i was skimped on the shrimp, obviously) was good and didn't even take a whole cocktail sauce for them. I loved the red beans and rice. I could have used some beans in it, mostly rice. The lemonade was really good. The biscuit was good. Could have used some butter, though. All in all, it was better than what you can usually get around here,...

My husband and I went here earlier today (as of 9/28/24) and got our food. The entirety of the order was wrong. We were missing multiple sides, (in fact, we only got 1 of our sides) and the chicken was completely mix-matched and most of it was stone cold due to I guess it sitting out for a long time.

Well, of course, we don't realize this until we get back. We eat what we can, because we are feeding multiple people, and I call the store to tell them about my issue. Oliver, some sort of management, informs me I will have to bring my entire order back (and even says it's okay to do so tomorrow!) and they will replace everything. Yes. You read that right. He wants me to bring the CHICKEN BONES back so he can "count it as inventory". He also says he won't be replacing everything. You spend almost $35 at this place and they have zero care if you get what you paid for.

I'm pretty pissed. All I can say is: Don't go when you're in a rush, check the bag BEFORE you leave the parking lot, and get your chicken remade if it's stone cold. Doing all 3 of these things would have saved me a lot of headache, because now I'm out of $35 and I will definitely not be coming back, which sucks, because when they have actually competent management their food is...