Flex 24 Fitness - 42nd Location — Local services in Odessa

Miranda Ramirez and Mitchell,

On June 23, 2020 I was in contact with Miranda to discuss the cancelation of my membership. Miranda sent me the information with the steps and cancelation options. I decided to not cancel before membership expired due to the cancellation fees. Even though I haven't gone since the pandemic. I made the decision to leave it.

A week before my contract expired, I went to the gym to let them know, and I was told they couldn do anything until 9/17/20, that is when my contract was up.

On the day 9/17/20, I went to the gym to cancel my membership and Maribel (employee that speaks spanish) told me she was going to make note of it in the system for a refund of $100 for the next month. Miranda told me to call the next day to give me an update on the refund.

I called 9/18/20, and Maribel told me that the manager was meeting, that she will leave a message to call me back. I never received a call. The same day 9/18/20 I sent 2 emails to Miranda asking about my refund, one in spanish and one in english, I don't have a response.

On 9/21/20 I went to the gym to find out what was going with my refund. Maribel told me that they couldn't give me a refund because I didn't respond to the email back in June 23,2020. This email was only to cancel options too early and I decided to follow pay to expire the contract.

Maribel was very unprofessional and she raised her voice at me several times in front of customers. On three occasions I asked her to calm down (I am pregnant and she showed no common courtesy of the situation, she was aggressive from the moment I got there to the time I left ). The Flex 24 has a deficient customer service and you can see it in the camaras on 9/21/20 at 12:50 pm. Also, you can see when I left that Maribel made fun of the situation, she made fun and laughed hysterically.

-Customer service gives information causing confusion or misunderstanding as to affiliation. -The agreement confers or involves obligations which expire on 09/17/20. I have the right to request the refund of payment is advanced and no longer want my membership.

Can you please send me the...

Flex24 is seriously one of the greatest things that has happened to me... After having two kids, feeling in a rut about myself, and not being able to leave the house with my kids... I don't think I would have ever ventured out and started working out had it not been for the AMAZING girls in the childcare who have ALL just taken such great care of my children. My kids Love them and love the 3 story high playroom. Because of that and all of the phenomenal instructors, I was able to lose 25 pounds and have kept it off for 3 years now. I'm amazed at how much strength I've built up and how much passion these ladies have for what they do. There's something about Flex that's addicting and we are all just there to support each other and I wish more people would attend the classes because they are a total body workout. No need for anything else but an hours time. It's hard to believe I've been there so long and nothing has changed. Brenna, the owner has always been so sweet and the employees have always welcomed my kids and me with smiles. The instructors kick my butt everyday except Sunday's and they too are very very nice! There's plenty more to say but I'll end this review with a challenge: if you are feeling like you can't start going to the gym because of your kids or you are feeling to uncomfortable... Then trust me when I say I have been there and this gym will change your life...

In the last year I've worked out in all of the major gyms in the Permian Basin. Although at first somewhat hesitant to join Flex as the other commercial gyms offer "cheaper plans"; I am not disappointed I made the choice to join Flex 24.

Flex 24 is a first class facility. I can't stress enough how clean this gym is from the moment you walk in the door, the clean locker rooms, readily available towels, disinfecting spray and towels at almost every station, to the dedicated staff that is cleaning and organizing the entire time.

Training in several cities and different gyms; I’m impressed with the equipment. Nice layout and outdoor area as well. Plenty of plates and dumbbells. Multiple cable stations and isolation machines. Cardio equipment is all newer with TVs. Sauna room is clean and HOT.

My favorite thing about this gym is unlike the "major commercial gym" in town; no one is standing around and gossiping blocking equipment use. If you're focused and know what you're doing, working out here is a breeze. The staff is very courteous and helpful if needed. It's also worth noting that the shake bar has some great options and beverage coolers are always stocked with premium pre workouts, energy drinks,...