Cafe Zupas — Restaurant in Ogden

First of all, I want to share that the food was great as always. When we get food from Zupas, we always have it delivered. Before this last time, there hasn't been a problem but the problem that occurred needs attention so it doesn't happen again to me or to anyone else. I order and pay online and by doing it this way, the driver tip is entered in and paid for before the food is delivered. Before this last time, I didn't realize that this could be a problem but I wish I could go back and take back the entire tip I gave the driver. The driver just left the order on my porch without a knock at my door or a ring of my doorbell. I ordered a sandwich and a large salad and judging by how warm the salad and dressing was (my house is south facing so it was directly in the sun) it was more than likely sitting there for at least 20 minutes before I happened to open my door hoping I would see the driver pull up and I would meet them halfway up my walkway. Much to my surprise, that's when I discovered the food sitting on my porch. Keep in mind, I kept checking the status of my order from the link that was texted to me after completing my order, as was the case from my previous orders as well. From the first time I opened the link to check the status, till right before I found the order on my porch it said, "Order is being prepared". After about 20 minutes had passed the time it was estimated to arrive, I called the store and was told it was just picked up. I find that hard to believe because I looked out my window for the next 15 minutes waiting for a car to pull up but it never happened. That's when I decided to go outside and I saw my food on my porch. I think two things need to be fixed after this experience. 1-I should be given a way to enter a tip AFTER the order is delivered. 2-The link that is texted needs to be fixed so that it updates the progress of the order and doesn't stay on "Order is being prepared". I hope all this...

Let me start out with our family loves Zupas and have only had great food and service at this location. We went to Zupas a few days ago around 8:30pm and noticed they had a sign on the door that they are closing at 8:00pm due to the virus. We decided yesterday (03.28.20) to have Zupas for dinner and pulled up at 7:30pm. I got out of my car and started walking up to the door to see how exactly they were talking orders since most places are curbside service only. I didn’t even get half way up to the door when there was an employee outside moving around cones. She was very rude, I’ve never experienced that behavior from an employee here. She asked me if I had an order or if I was going over there (pointing over at Little Caesars)? I told the employee that I didn’t have an order with them and was wondering how I would place one? The employee stated that we would have to call to order but, they were no longer taking orders tonight because they were closing. I said to the employee, oh I’m sorry I thought you closed at 8:00. The employee said yes we do. I went on to say that it was only 7:30pm. She then said yeah were closed now. On our way home I called Zupas and spoke with a very pleasant employee. I had let her know the situation and asked her if they stopped taking To-Go orders at a certain time so we would know for the future? I’ll I really got was well, there isn’t much I can do now as far as getting an order going. I totally understood that and was not trying to order at this point. She transferred me over to the manager and when she got on the phone I explained the same situation, asked about order times, I suggested maybe they could put on their sign that they only take orders till 7:30pm, also included that I was frustrated with how I was talked to by the employee outside. The manager said, “Thanks for the feedback, have a great night” and hung up. So for anyone wanting to do a order I suggest going...

The kid who wears his hat backwards and likes to talk about whatever..... Apparently they like to talk about inappropriate things that pertain to the customer they're helping. Bringing up how you feel about gay people with me standing there definitely pissed me off I had to just walk away. We get it your a dude. A little punk boy if you asked me but hey I was just here to get my dinner not fight someone. But if I was this zupas manager I'd get rid of that kid. I didn't catch his name but he was wearing a blue shirt with the hat backwards around 7:45pm on 01/11/2024. The rest the staff was awesome. Him. He needs to do his job and not spread his opinions. Especially when he's trying to take a jab at me personally. I'm not offended he was talking that nonsense..... I'm furious. Like, who raised him? They need to remind him if you have nothing nice to say, don't say nothing. Especially to a customer respectfully, patiently waiting for service and I was even kind. The minute I heard him popping off I stopped and look straight at him. I apologize to my cashier she was asking me if I'd like a bag or receipt. I didn't mean to be short about it. They all heard and witness so I'm sure she understood. But it is what it is. Just want to hold this kid accountable, being entitled, and really making me feel uncomfortable. I love this location and have never had a bad experience.... Till this little kid wants to start bumping his gums when he need to...