Moore's Family Restaurant (The Original) — Restaurant in Ogden

Highlights: food poisoning, tiny portions, terrible service, bad price for food, flavorless entrees, even worse ingredients

Wife and I went in since reviews were so great. Absolutely the worst experience we have ever had. Seriously considered just leaving once we got our food. We were welcomed by a woman who yelled at us to just find a place to sit “over there”. So we wander over to that section and about 2 minutes later the same woman comes over and asks us if we have placed our orders yet. No, obviously we haven’t, we have only been yelled at to find our own seat, no menu distributed, no waitress introduced.

A different woman comes by and gives us the menu. The menu is not what it is on the website, it has about half the number of items on it than google suggests. We overheard a waitress saying she used to know the menu by heart but it has changed twice in the last year, presumably because this “restaurant” is burning out of business like a dying star.

We order our food. My wife’s comes out about 5 minutes before mine. It’s supposed to be a skillet but it’s actually a cheap layered dish: undercooked hash browns, scrambled eggs, a slice of Kraft fake cheese, some thawed out frozen bell peppers, and canned mushrooms. This is an $11 dish. The toast, which was supposed to be sourdough, was white bread. When my wife pointed this out the waitress went and swung a bag of bread around insisting it was sourdough, she toasted it herself, it’s just that “our sourdough bread doesn’t really taste that sourdough”. Really? So then don’t advertise that you have sourdough if your sourdough is actually old crusty white bread. She was also kind enough to butter it with that fake movie popcorn butter that sits in your stomach for hours without digesting.

Finally I got my meal, which was just as disappointing as my wife’s. None of the waitresses were wearing their masks properly, not covering their nose, and when we let them know that the food was very bad the only thing the waitress could say was “Oh that’s too bad”. Which was the most reasonable thing any of them said the whole time.

Don’t waste your money in this dirty little decrepit hole. I don’t understand how so many reviews could let us down so hard. It wasn’t just a bad day, this restaurant is bad from front of house to the grill, and everyone who we saw working there acts like they don’t want to be there. So why would...

UPDATE 11/10/18: when the owner of Moore's personally responded to this review and encouraged us to give them another chance, we did, and we are happy to report that our experience was back up to their usual standards: good hearty food, fast friendly service, and we were in and out quickly. Obviously the previously-referenced experience was an odd off day, which everyone has. (February 2018) So disappointed... we've been patronizing Moore's (edit: at their Ogden location at 36th & Wall Avenue, just down the street from Costco) for years and always marveled at how they could be packed to the rafters, yet never fail to provide prompt, professional service, and great food. But our most recent experience was 180 degrees from what we'd become accustomed to.

Yesterday, we looked forward to having breakfast there after shopping. We should have known something was amiss when we walked in the door and a harried-looking cashier frantically looked at a busser for guidance on where to seat us. We received coffee and water quickly enough, then were ignored for 20 minutes while we watched just two servers scramble to wait on a fairly full house while the bussers and support staff just went about their duties or yakked with each other.

We finally got fed up, paid for the coffee and went to Denny's around the corner. We relayed what had happened to the server there and she indicated that there were some internal problems going on. I won't get into specifics here, but suffice it to say, if what we heard was true, it doesn't bode well for this local institution. Photos from...

Your last customers preference and taste before me is not mine, the customer who is sitting across from me is not me nor do we have the same tastes. Your typical plate maybe the other persons most favorite but doesnt mean it suits everyone. My waitress started out pleasant but was not checking on me frequently however i thoroughly enjoyed watching another waitress interact with a table close to me and she even askedme a tine or two if I needed anything and I was so grateful for this. You seewe are all different but we can all be pleased unless we are treated as an assembly line or each the same. Each plate can be ordered and made to please.. one bacon crispy one egg over easy while another has one bacon cooked not hard and eggs over hard. Both had eggs both had bacon and both had waitresses. They can ech be pleased unless the cook and server believes if you are different then that person or if you want your meal to your taste then you have a problem well this isnt hometown, western or family hospitality. All that being said it was a 3 of 5 for me in each area and a 5 if they add the category "how did your neighbors waitress treat you." I will say a 4.5 on the pancakes. But with two other restaurants as good I wont be back here. Im glad you have some well pleased customers but it wouldnt have taken but courtesy, understanding, an ear sincerely listening and knowing we are all different but you should have the tools to accommodate. I do like that moores has grown I was in a business meeting with them before they had more than...