Costco Food Court — Restaurant in South Ogden

ALWAYS CHECK YOUR ORDER. Although they are good about fixing any issues (It is Costco), if they didn't mess up my order 3 times in the first place, there would be no issue to correct.

I'm writing this to help make others aware to be wary of certain thing that might come up at this food court, because unfortunately if I had not been proactive and forthright, it never would have been addressed.

HERE IS WHAT HAPPENED For the past 3 times in a row we've ordered a whole pizza, they have messed up our order. Juan (who is friendly and has always been kind) was always great about fixing it. So no big deal for the most part. But on Saturday around noon, on Jan 20 I DRAW THE LINE. There was one employee (a hispanic lady, I didn't see her name tag) was rude and defensive, if I were someone uncomfortable with confrontation I would have walked out of there having paid for something I didn't want and wouldn't eat while feeling embarrassed and powerless.

I got my order, and because of the past 2 experiences I opened the box to check, sure enough it wasn't the right kind of pizza. I flagged this lady down and told her "hey, I ordered a pepperoni" her response honestly shocked me...with a very short submissive tone she said "Sorry, you touched it, we can't take it back"

"Well, this isn't what I ordered, if I didn't 'touch it' how would I know it was wrong? Is there another pepperoni you can give me, maybe that one?" (there was one I saw had just come out of the oven)

"No we don't have any more and we have other orders, and you touched it, that's just our rules"

At this point I just asked her to get her manager, Juan (who is always great). And she just walked away...So I flagged someone else down, according to them I guess the other woman "did" call Juan over, but the nicer lady went and told him something as well...so who knows. He came over and of course fixed the situation right away. So just check your orders, and don't be deterred by this woman if she's there...

As always it's good. But, I ordered 4 pizzas thru phone because company team lunch time. I was around counter, to pay and pick up. Waited for 5 to 10mins(they all were busy), and finally a server said I have to line up with others. So I have to waited for another 5min. I'm not complaining, it will be great if there's a sign for line up for pay even if I ordered thru the phone. Why we order thru phone? Because time is matter...

I did it ask for the managers name but he was so helpful and kind. My husband had a kinda bad experience with customer service but I am hoping that person realizes to work on the service skills. I know life can be crazy and hectic during this time in our lives. I am grateful for good people including Costco food court. We do appreciate you and all the hard...