Really really expensive 💯... If your on a budget do your research first . Tables were really close together with multiple birthday parties going on at the same time.. I didn't like that at all u pay all that money n basically have strangers sitting on you lap . The game pass is cool but if your a single parent like me with two toddlers it's guna be interesting to say the least.. also the two hour passes don't let u play very many games when u have to eat do cake and find time to do presents during that time.. the pizza was ok expensive also.. the fact u can't bring your own food is upsetting when your paying to be there already. The cake was disappointing not for taste it was ok. But the paw patrol decorations were literally like a piece of paper laid on top also kinda pricey. Now grant it everything is expensive these days so this is more emy personal opinions.. absolutely love how they mark your kids so they can only leave out the front door with you that's the best part about there... Good service Chuckie came out to dance but didn't have no charisma or enthusiasm more or less just walked out and waved at the kids which my kids still loved it but I figure make it a little bit fun... Honestly for the money the space the food entertainment and inability to bring your own food puts a huge damper on this place for me.. now u can bring ur own cake and ice cream that's a huge Plus and I highly recommend doing so... Overall it was ok and good service so take everything into consideration and make the best choice for your childs b day needs.. side note love the photo booth and some of the games are really really fun.. good to go with...
Read moreI just want to inform whomever is reading this review that I have gone to multiple Chuck E. Cheese's including the former ShowBiz Pizza state wide and this was the worst I have ever experienced. I was highly disappointed in the whole experience. It felt like we were having a party with 2 other parties of people we didn't even know. I paid for the ultimate package and did not receive what I paid for. If you plan on having a party at this location, DON'T. I had to remind the host multiple times of what was going on next. My daughter didn't feel like it was her party. I served my own cake and pizza to my guest when I was told I wouldn't have to. I was so busy I hardly had time to sit with my daughter on her special day that I paid extra to do so. They combined 3 parties (2 other parties and ours) into one and sang to all of them at the same time. I thought my daughter would get more of an individual experience considering I paid for the "Ultimate Package" I didn't get the pizzas I ordered, nor the extra E-tickets I was promised for the lack of helium balloons. The host, for lack of better words, seemed clueless as to what was even going on. When she was needed she was no where to be found for most of the party. The over all experience was exhausting and hopefully will be changed. I myself will not be going to Warren location Chuck E. Cheese ever again nor will any...
Read moreI understand things break, but for what families pay to go here it was frustrating seeing all the out of order signs. I asked the younger gentleman at the front door about only one of the five Skee-Ball machines having balls in it but he never looked away from his phone or my direction and simply responded with I don't know. I understand these are younger kids but even the simplest forms of customer service come with a "I'm not sure, let me check for you." Going with a family to play skee ball kind of stinks when only 1 machine can be used. We used to love going here but we wont be returning until someone starts maintaining the establishment and employees can provide the basic expectations of friendly and welcoming customer service.
Update: Just to clarify your response, after I provided photos of each machine along with a Google review expressing my frustrations the response I received was to further assist with the establishments problems? We've paid full cost for a partially usable establishment. A response of please provide further information was not appreciated. This has already been done with photos of each machine. The company however, is welcome to use the already provided information to assist with a...
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