Chipotle Mexican Grill — Restaurant in Ohio

Every time I try to order from this chipotle online my order is never ready on time— they’ve even forgotten about it a couple times so they have to remake it while I’m standing there.

To avoid this, I started to visit and just order in-person. This also doesn’t work at this particular location. I don’t know exactly what the Chipotle model is but they have one person working the line and that person also does not care about the customer so it takes forever to get one order fulfilled. The best chipotles have 3-4 people working the line in specific stations so they complete orders in a timely manner.

This last particular visit is what prompted this review. I can’t find a number for Chipotle so I’m posting here. The guy running the food line had all the food pulled away from the ordering area so he could clean the windows and the drain underneath. I stood there for several minutes as he kept cleaning so I left and visited another Chipotle down the street. Customers are not the priority at this location.

This was the OG Chipotle in our particular area but I would not recommend visiting here after the last four bad experiences I’ve had trying...

Customer service must be a dying art form... I don't see a name tag, so I will describe the employee in hopes that the franchise owner will address this issue: it's Thursday, 5/12/16, 2:30 pm, and this gal (wearing glasses) is the first person in the assembly line to begin customers' orders. I'm short and she can't hear. I learned as a bartender to read lips because it's impossible to hear in a crowd - she might want to try it, instead of being rude and bossy. The establishment is empty, so no need to rush people through... Look at your customer when they're talking to you. No smile. Very little eye contact except when bitching "I can't hear you". Luckily the young man next to her (after seeing the disgust on my face as I had to yell over the glass) looked me in the eye and said "hello ma'am, how are you doing today". Whether or not his gesture was genuine, just the fact that he attempted was all I ask. I've been in the food service/hospitality business for fifteen years and there is no excuse for less than hospitable service when it comes to...

I debated whether or not I should leave a two or three star review. I opted for three because this location is always terrible.

I really like Chipotle. The food tastes good and I would eat there more often if this location had decent staff. They're almost always incompetent. It is not a good idea to place an order online, they will probably screw it up. They get mine wrong at least half the time despite the receipt online showing that I had it correct. They either struggle with basic reading comprehension or they rush everything - maybe both. Seriously, don't order from them online.

When you order in the store, watch the staff like a hawk because if you're not paying attention they will either omit an item you requested or add one you didn't want. This happens regularly.

The staff is usually pretty good about comping the issue or replacing the incorrect order, but I'd rather just receive the order I ordered at regular price the first time.

This place is good, but I wish it didn't...