Marco's Pizza — Restaurant in Ohio

Edit 7/2/2025: I spoke with John at the corporate office. We had a nice conversation about customer service and how Marco's strives to be the best but sometimes falls short. He was friendly and professional. Above all, he was apologetic and wanted to make it right. (although we weren't looking for anything other than an apology) I changed my rating to 5 stars because integrity is everything and John sincerely cared about what occurred and had to manager use the situation as a learning experience. It's also important to mention John sought me out. I did not chase after them, other than my original complaint. We will continue to patronize Marco's on Central avenue for this very reason. Edit: 6/22/2025- The owner responded to my review and provided further instruction. I'll be happy to edit my rating after a response is received from my complaint form.

We have been ordering nearly once a week for years at this location. The order is always the same; large ham & pineapple and medium pepperoni. When we picked it up tonight we received a large pepperoni and pineapple and a medium pepperoni. That means only one person in the household can eat both pizzas. I called to let them know and suggest the staff recheck orders, since our order confirmation reflects ham and pineapple. After listening to my complaint, the young gentleman who answered the phone said okay. Silence. I told him it was highly inconvenient, hoping for an apology. Silence. He eventually said have a nice day and hung up. We have a lot of choices for pizza in the area. Mike's isn't that far away. At least they apologize for their errors. (We always tip too) Order #153...

★★★★★

At Mondragon Laser Co., we’re always juggling a full schedule, and like many families, the middle of the week is when dinner plans tend to fall apart, whether we forgot to take something out of the freezer or just don’t have the energy to cook. That’s where Marco’s Pizza comes in! They have truly become our go-to spot for dinner when we need something fast, delicious, and satisfying. Whether it's pizza, subs, or cheesy breadsticks, there’s something for everyone in the family to enjoy!

One thing we especially appreciate is Marco’s ongoing support of local fundraisers. Throughout the year, we’ve received coupons for participating in community events, which makes it an easy choice when deciding where to order from. It’s not just about the food, it’s about the connection they maintain with the local community that sets them apart!

Even today, when their air conditioning was down, the staff remained friendly, efficient, and upbeat! That speaks volumes about their dedication to customer service. The restaurant was still clean, well-managed, and welcoming despite the heat.

Thank you, Marco’s Pizza, for being a reliable and tasty part of our weeknight routine! We’ll be back again soon!

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just now NEW I ordered what I thought was boneless wings and I ordered them plain with ranch dipping sauce and I got them and they had a bone so I called and said I thought they where boneless wings and they said I'm sorry we can bring new ones or we can give u a 3 dollars credit off your next order so I called today and the manager said sorry there's no 3 dollar credit on your account so I said look at my last order she said sorry nothing I can do for you I will never again order from you guys again u chose to lose buissness rather then honor what was told to me like I'm trying to lie and get a 3 dollar credit next ill be calling corporate I will never again eat at marcos !!! What a joke of...