Waffle House — Restaurant in Ohio

So, before I go on to leave a brutally honest review, I do want to stress that the issues we had there were NOT with our waitress at all. She was the one bright spot in our experience there. We stopped here for brunch after a doctor's appointment because I was craving a nice, thick, Belgian waffle. I paid extra for the addition of pecans to it because it sounded delicious. What came to my table was just....yuck! My scramble that I paid extra to add tomatoes to was lukewarm (mind you, there was only one other patron in the building). My waffle was soggy with the pecans strewn around the middle. I had to ask for butter and was never offered syrup. Honestly, if not for the fact that our dogs cannot eat pecans, I would have brought it home for them.

In addition, there is something else I want to mention that I find RIDICULOUS! Zoom in on the placemat picture and look at the disclosure about there being fees on pickup orders! Seriously? If I place an order for pickup and I, myself, come to pick it up there are still fees added to the order to cover the cost of the cook making my order and the supplies it takes to send the food on its merry way. Don't get me wrong, I thoroughly believe that people should be paid fairly and cooks do a lot of work without a lot of appreciation but the fact that YOUR company doesn't pay them well enough is a corporate issue and not one that should be passed along to customers who are spending their own time to get the order. I get that in the post- pandemic Era and with the cost of inflation, concessions must...

First off, drove 2 hrs. Was looking forward to this meal for weeks now, get there all excited to only be disrespected like no other. We sat closest to the counter/grill to make their night easier. Worst mistake ever. Half way through our meal the waitress starts blasting water from a hose cleaning the floor, mind you were sitting right there. Next thing you know, there is water being sprayed over the divider. Expecting an apology was the last thing i got, 30 seconds after staring at her like are you serious, i ask, is this really that necessary? No one is in there but us... So after that heated discussion i ask for a new cup of coffee, considering theres floor debris in it... nothing but rudeness! Then, as we walk out, were smoking before we get in our car. And you can litterly hear this lady yelling, "Its my F*!&#^$ job" after i beileve the other waitress pointed out her rudeness throughout the whole night. Never seen someone like this working in customer service etc..She had blonde short hair, didnt get a name... was 6am 11/27/17. Cam i beileve her name was was nothing but nice and polite. Night and day in...

Mask required no sanitizer available handicap parking available no automated doors and also family friendly but I would suggest going during the daytime I'm with my order at 4 a.m. Waffle House and not only by the time I got home realize that my food was burnt so I had to go back and have it replaced which I had done the next morning around the same time and was confronted with a man that had worked at Waffle House that was not only very rude but gave me no answers to when they were going to be opening to Reser food he just Shrugged his shoulders however when I had went back 2 hours later a woman waitress that was so sweet name Lexi was able to not only fix my order but make it way better then any Waffle House meals that I've ever had before she Not only was very kind and attentive and wanting to take care of my issues but she also went out of her way to apologize for something that she had nothing to do with I commend Waffle House for fixing their mistakes but I wouldn't be recommending going there at night time I would definitely go...