Sunny Street Cafe — Restaurant in Ohio

I thought I posted already, but I am more than happy to post again. I am going to start out with this: I used to work in the restaurant industry, so believe me when I tell you, it's not for everyone. It's like inviting strangers to come to your house to eat, and all SOME guests do is crab about everything, and can be very mean about it. Also, I need to let you know that I am INSANELY picky about my eating environment. I like it quiet and cozy. (Yes, my name IS Karen, but I call on the manager ONLY when the service is wonderful (because I know with what attitudes most restaurant people have to deal everyday.) Now, to my amazing experience!! A couple weeks ago, my man and I went to Sunny Street Cafe for our first time. We were shown our table, and within 30 seconds, our server came over to greet us as if we were long-time friends that she hadn't seen a a while. She guided us through the menu as if we were the only ones there. (The place was PACKED!) I got the feeling that she and everyone else there really enjoy taking care of their guests. So, of course, I told her how impressed I was, and we hadn't even ordered yet. Just sitting inside the place was relaxing. It felt so homey. She took our orders and went about her business. Before our food was served, the owner/manager/Chief/ head dude in charge, or whoever he was, came to the table and chatted with us. Again, we were treated like old friends. I wish I was better at remembering names and what we ate, but all I remember is everything was scrumptious. (Cinnamon pancakes was part of my order and they were absolutely mouth watering!) Long story short, if you want to feel like you're going to your home away from home for breakfast/brunch food, THIS...

First off, let me say when a restaurant is above average, I have no problem sharing on line. When below average, I usually take that up directly with a manager to voice any concerns. Today, I tried to do that but the manager on duty did not seem to care if his customers were satisfied. Bottom line, part of my meal came cold. I asked for it to be remade. The waitress said no problem...when it was returned to me, and hot, I asked if it had been microwaved. She said no it was put back on the griddle?? I had partially eaten these pancakes. This food touched my fork which was in my mouth. Before I sent them back, I picked them up with my hands to see if they were cold all the way through. Never have I been to any restaurant that ever took food back to the kitchen that had been partially eaten and placed back on the same cooking surface as all the rest of the food being served to everyone else. A second time I asked to speak with the manager and again, he never came. There was under .50cents worth of pancake batter used to make these. A true manager would understand that remaking these.for .50 cents is a whole lot cheaper than customer acquisition or retention costs because he lost my business and possibly others who will read this. When the very top level of onsite management doesn't care, doesn't respond to it's customers request to see him, I can't help but wonder what else is being done there not up to professional, NSF, Health department, and other standards. My family and I have frequently visited in the past, but not after today. Get a manager who understands business and maybe...

I don't know if it's new ownership or what is going on here. I walk in. They got an air conditioner hooked up to God only knows what as a spare. They moved the check in point. The new person who have never seen before asked me if I wanted a cup of coffee. Then I saw a cold brew on the menu and asked her if I could switch. Oh, she hemmed and hawed said it's already poured. I said well never mind then. It's too late for me when she realized her mistake in dealing with customer and its relationships. And in training, if you're able to put a new item on your menu, to compete with an old item on your menu, and it's what you offer when a person first comes in, offer both, not just one. Would you like a coffee, hot or cold brew. Not hard . This lack of customer service is why I don't go to places on a repeat basis. You can keep it up once twice, but if you have c bad customer service it always comes out. I left five on the table and I walked out and I won't return. You have one chance in your life to impress your customers and you don't do it by shaking your head and saying no. It's yes thank you yes, thank you. You should resell this place to the people you bought it from, maybe it'll be easier to put the person in the front of the house to the back of the house. I think that's where...