Dutch Bros Coffee — Restaurant in Oklahoma City

HORRIBLE I WILL NEVER RETURN. PHOTOS ATTACHED. 2nd day in a row here. My app says I have rewards for 50% off everytime I come to use it I don't get the 50% off. Then I ask the dude with long hair that took my order did the 50% come off he LIED SAID YES AND CHARGED FULL PRICE. THE BLACK GIRL YESTERDAY DID SAME THING LIED SAID YES AND CHARHED FULL PRICE EVEN FOR A KIDS DRINK SHE CHARHED AS MEDIUM. ITS easy to say oo that didn't work lemme try again buy no they scamm you . I've spent $60 on 6 drinks in the past 2 days. I will not come back here. As even when I got to window to confirm the lady AMBER T @1:32PM SAID OO SORRY HE DIDNT PUT THAT ON THERE. EVEN CHECKED MY PHONE HERSELF TO VERIFY AND JUST SMILED AND SAID OPPS IG HE DIDNT GET THAT ON THERE IDK HOW THAT GOES DO YALL NEED STRAWS. VERSUS FIXING THE ISSUE. SMILIMG IN MY FACE WHILE NOT TRYING TO DO ANYTHING TO CORRECT THE ISSUE OR EVEN CALL THE LONG HAIRED BOY OVER TO ASK WHY DID HE LIE TO THE CUSTOMER SHE COULD SEE I HAD THE REWARD BUT REFUSE TO DO ANYTHING. THEY SMILE AND LAUGH IN YOUR FACE WHILE SCAMMING YOU AND USE THE EXCUSE OF BEING YOUNG AS TO WHY THEY CAMT PROBLEM SOLVE THE PROBLEM THEY CREATED. I WILL NEVER COME BACK HERE YOULL ARE DISGUSTING PPL. CHARGING FULL PRICE FOR KIDS DRINK. NOT HONORING REWARDS. NOT GIVING OUT RECIEPTS UNTIL SOMEONE BEGS FOR IT AND ADDING IN THEIR OWN TIPS. YALL ARE FRAUDS. DISGUSTING FRAUDS.not to mention YOU GOT THE FREAKING ORDER WRONG BRO. WRONG AND OVER PRICED AND THEY JUST LAUGH IT OFF VS CARING ABOUT CUSTOMERS. The points haven't even gotten on my app only...

I am a REGULAR to Dutch Bros. And always have a pleasant experience. WELL today I went to the location at 300 MacArthur blvd near Reno and was waited on by Chris Z. I received my drinks and at this time I am usually offered straws. Well Chris didn't offer them, instead he just went about his day, and ignored us.. well I said " excuse me, may I have come straws?" Well he didn't respond so I asked louder "May I have some straws?" , at which time he came to the window and said "excuse me? What did you say?" ThenI repeated "may I have some straws?" He then said "What was that?" And I repeated. He said " No the word before that." I asked him what... He said yeah what was the word before that( now, remind you I am in the drive thru, with a line building up). So I said " just give me my straws so I can leave.". And he told me" no not till I hear PLEASE". Well at that time I was over this kid...so I told him to PLEASE get your manager.

When the manager came she was like 20-22 at the most. And was chuckling like she thought the interaction was funny, she gave me a refund and was over it. I WILL be filing a complaint with the national and...

Pulled in to a long line, it was moving quickly until one of the girls outside skipped over cars to go take an order for a friend. Then they came back to us. Sat and waited another 15 mins and was the next car in line when another worker comes out and just starts having a full blown personal conversation with the people in the car in front of us (same car they skipped us for) and it was clearly a personal conversation. The employer made herself comfortable leaning on the counter talking and talking for another 5 mins as if the other 20 plus people in line weren't waiting for their drinks. They finally wrap the conversation up and she goes inside. We get to the window and thankfully our drinks were ready but we could've gotten them sooner had staff members not stopped progress to pass us over to get someone else's order and then hold the line up chit chatting and what not.. Yes I know they go back and forth taking orders but we were intentionally skipped over so she could services her friend first. From getting in line to getting our drinks was a 25 plus min wait. I go to Dutch bros daily but won't be returning...