Disappointing. I shouldn't have tipped, but I did.
The first two times I took my wife to this place, we had pleasant experiences: the atmosphere was nice with relaxing music so we could sit inside and enjoy a nice time together, and the drinks were good with some of the best boba we've had (very tender and fresh).
The last time we went, they were playing unrelaxingly aggressive music (after we already paid and were waiting for our drinks, the song they played was so vile and littered with profanities that we should have just walked out), and the drinks were extremely disappointing. I ordered my drink with no added sugar, but they brought me one of the sweetest drinks I have ever had; even worse is that they packed my cup with so much ice that I didn't even have hardly anything to drink at all. And to top it all off, the boba was not tender, but a little tough (my guess is that it was old).
My wife wanted me to take my drink back, but what's the point? If they'll do that to someone who tips them, what worse things will they do to my drink if I complain? No thanks!
I normally will give a place a chance and try it at least one more time after a bad experience, but this experience was just so bad that it is unlikely I will ever...
Read moreIt is with sadness I write this review but I have had too many bad experiences at this specific location. I love Teapioca and have been a regular for about 5 years but this location has several staff members that are lazy and cut corners. Teapioca has high quality teas and I always order them. They require 5 minutes to brew. There are several staff that barely let it sit 2 minutes so they can finish the drink quickly and I receive a basically white milk tea. My overall worse experience was when I ordered a black milk tea with strawberry syrup and they gave me their strawberry smoothie mix just without ice. It was slimy and thick. I took it up front and told them what I thought had happened and the girl up front told me with a straight face “our syrup is just like that” it is important to note I had ordered that drink before and their syrup is not like that. I am begging teapioca for some over sight as their staff is harming their quality. Please if anyone wants teapioca go to a different location. I have included a picture of a basically white milk tea (supposed to be Pu’Erh tea) and my...
Read moreThe girls inside of here legitimately have no idea what’s going on. I asked if they still had macron’s and the girl at the register told me she didn’t know, she then asked the other girl, who said that they had new flavors but they haven’t put the new poster out (as the old poster had sad face sticky notes all over it to show they didn’t have certain flavors anymore) I then ask could she tell me what they had and what the new flavors where. She just looked at me and didn’t respond. Literally. Then I asked what was making them not want to get them out? Are they frozen? Is there a problem with them? Which then the first girl chimed in and told me they only had chocolate left 🥴 They do not care about sales here if they refuse to get the product out to...
Read more