Long John Silver's | A&W — Restaurant in Oklahoma City

There we were, hungry and weak, clutching scraps of receipt paper between shaking fingers as we fiddled with our drinking straws. After a moment we glance at the time on the receipt: 5:06 PM. With a impatient sigh we then check the time on the phone: 5:26. 20 minutes had gone by since we ordered. This was when we began to sense something wasn't right. We began glancing back at the kitchen area, wondering what could be holding up the process. They certainly seemed busy enough. Shouted orders and cooking timers rang out frequently. Another worker was busy cleaning up the dining area. 5:36. Another 10 minutes! Our attention then turned from the workers to the other customers. From the scowling elderly from a corner table, to the heated patron standing at the counter. The mood in the room was growing more tense by the moment. 5:45. One of the elderly women stands up with a reproachful look on her face and purposefully walks towards the line at the counter. It was clear she intended to get to the bottom of this, so we watched and waited. We picked up the sounds of a slightly heated exchange, buttons on 10 year old touchpads being stamped forcefully, the register opening and closing, then the eldery woman left the store. The rest of her table followed close behind. The gravity of what we had just witnessed was initially lost on us, with our minds being enfeebled by hunger. When we finally put all the pieces together our confusion turned into stunned surprise. A refund had been issued. A refund for food that was never delivered. 5:53 .Two more customers have left, two more orders cancelled with refunds issued. Still we waited, but the worried doubts we had dismissed as idle thoughts had now become centers of conversation. The wordplay was varied, but the central question remained: What should we do? Furative glances were made at the other customers still waiting, as if their vacant expressions held some divine wisdom. We passed the time by reading aged reviews of the very store we were sitting in. We tried to make light of the grim warnings we had failed to hear, but the effort proved futile. We were hungry. Our money had been taken, and we wanted our food. Our attention was diverted by new arrivals at the store. We watched with a morbid curiosity one has when watching an unknowing moth fly into a spider's web. Will they be the next victim, or will they get through unscarred to flutter another day? 5:58. The newest arrivals were brought their food, and our remaining patience left as quickly as their appetites left them. This was an insult! This was unforgivable! If we had been wearing any pearls we would surely have clutched them post haste! This offense could not stand, and we needed answers. Receipt in hand we approached the counter. The cashier was just ending a conversation with another patron, but we were still able to catch the forceful utterance of: "Now get out of here before I call the police again.". Doing our best to ignore what we heard, for fear that our sanity could not handle it, we handed the cashier our receipt and asked how long we still had to wait. To our surprise, the food was already prepared and simply needed to be handed to us. 6:05. We ate. The...

To be honest, I have stayed away from LJS for many years due to past experiences at other stores in the Texas market. We recently started going to this store at 7609 S. Western OKC, OK for the main reason of one of the employees at this location.

Every time we have gone, Mrs. Edna F. has taken care of us, she ALWAYS greets us with a smile and a kind word no matter who you are.

Mrs. Edna's attitude and friendly customer service reflects in her employees, food quality, store cleanliness and the sheer amount of customers who frequent this location.

Mrs. Edna doesn't just stop taking care of you after you place your order, she comes by your table and checks on you to see if you need anything, she always says goodbye and she is the friendly caring grandmother or aunt you remember from your younger days.

Because of Mrs. Edna's care for her customers she has earned the respect, customer loyalty of my friends and I and her positive attitude rubs off on her employees and fellow customers.

When so many other places have forgotten what customer service means she sets an example for ALL that should be followed.

My friends and I often pay up for places that have good service and LJS is not an expensive place to eat, this would be a much nicer country to live in if we had more Mrs. Edna's out there.

She treats everyone the same no matter what their beliefs (both religious and political,) appearance, whether you are a MAN or WOMAN, old or young, etc.

Other fast food establishments and even some sit down more expensive places could learn a lot of lessons from Mrs. Edna she is a pleasure to be around and talk to. I cannot say enough good things about her, I don't leave many reviews, I try to stay positive unless my experiences are bad, in other words, I rarely leave bad reviews however, I am more than happy to post great reviews especially when someone goes above and beyond or when someone has so much charisma that it doesn't seem like they are putting extra effort into their service, it comes naturally to Mrs. Edna. She is why this store is successful when so many other fast food places aren't.

BTW Mrs. Edna, this is the "hush puppies to go guy" that comes and sees you on Fridays.

You are not allowed to...

Last night, after several years of not living near a Long John Silver's restaurant, I tried one close by my new OKC home where we've recently moved to a month ago. WOW! WOW! WOW! It was incredible.

There was a long line for the drive-thru but I had chosen to go at a "peak" time. The neighboring restaurant's on both side of Long John Silver were "all" backed up exactly the same.

The delay in getting our food was therefore "my choice" and can not be considered indicative of their normal service time in their drive-thru.

It gave us (my grandson and I) time to laugh and play "I Spy!"

The service was "really good" with the window person offering suggestion's on what they offer after I said it had been many years since I'd been to their restaurant.

We ordered the family size Chicken Plank's, large french fries and two Root Beer's.

At this location you could either get A&W Hambuger's or Long John Silver's all at one place. Drinking A&W Root Beer is a no brainer as it's one of the best Root Beer's on the planet if your a Root Beer fan as we are.

It was FANTASTIC! The chicken was fresh, hot, perfectly cooked without being greasy "at all" and totally a real treat! The fries were just a tad cold but delicious too.

This was the first time my picky-eater grandson ever ate Long John Silver's!

Between the two of us, never mind thinking I had purchased "extra" for the next day, we nearly polished off the entire order!! We each ate three pieces of chicken, enjoying it alot!

Marley, my Service Dog who NEVER BEGS FOR FOOD, "USUALLY," watched us simply salivating to his embarrasment . . . so we shared one with him.

We ate until we simply could not move!

This Long John Silver's Chicken was served golden brown, fresh and absolutely delicious!

We "highly" recommend them, regardless of the wait, as a solid ten (10)! Try them yourself, as we plan to frequently go by and enjoy a great fast-food meal!!

Bravo, Long John Silver's! You've stood out of the myriad of fast-food restaurants in our new...