Our visit to The Garage was unfortunately an unpleasant one, beginning with our first steps through the door. The environment was noisy, chaotic, and rushed. The ordering process, which involves walking through a long curved rope line to get to the cash registers, was unnecessarily complicated and disorganized. The cashier mumbled through the extreme noise and spoke too fast to understand without asking her to repeat herself. Because of this, are ordering process was effectively doubled in time.
After ordering, we were given a number sign and pointed towards the seating area. The seats were comfortable though, again, the extreme noise from the overhead televisions was at the point that we could not hear eachother. Please keep in mind that I am not old and my hearing is fine, but this place was way too noisy.
Our food was delivered in relatively quick manner, still hot and ready to eat. The french fries, however, we're soggy and looked as though they had been cooked hours earlier and stacked in their little paper containers on top of each other until needed. I ordered the French onion dip, which came with homemade potato chips. The dip itself was unexpectedly bland and uninteresting, which is weird for French onion dip since I'm almost certain they made it from a packet like every other restaurant. The potato chips were decent and had a nice crunch. I get those again without the French onion dip and, if I was craving that flavor again, I just go to S&B burgers down the road.
My main problem with The Garage was the wait staff once we got to our table. The waitress who brought us our food was disorganized and uninterested in providing any level of service beyond the bare minimum. We had to reminder twice four items that we had ordered, including french fries and chips for the dip that she had just dropped off. At each table, there's a little sign on a chain that says "I'm thirsty", so we assumed that, when are soft drinks had run out, we were to put this little sign up on the pedestal that had previously held our table number. Sure enough, when we had done so, a few minutes later another waitress stopped by and asked us what we'd like to drink. We replied that we wanted refills, to which she passive-aggressively responded that she was the bartender and that she was there to take alcoholic drink orders. she then gestured towards the soft drink fountains on the far side of the building and mumbled that we can get our own refills next time, but that she would do it for us this time. Frankly, aside from the sign system not specifying in any way that it was to be used only for alcoholic beverages, her snippiness was not needed or appreciated.
In conclusion, the main entrees where do you send, with my burger being a stand-out that would normally bring me back to a restaurant to try again but, because the service was exceptionally terrible and the environment was unpleasant, I don't think I'll be coming back and will, instead visit S&B of I want a decent...
Read moreExtremely frustrated by my first experience at this location. I placed an order for about 25 people around 9:00 pm, the website gave me an estimated ready time of 9:27 pm. I spoke with the manager on the phone to see if I needed to show up later as I understand large orders probably take longer to take, she reassured me that 9:27 would be fine. Needless to say it’s 10:06 and I’m still sitting here waiting for my food. I manage a warehouse up the street of over 300 people that I regularly order food for and before I do I usually do like tonight and “pressure test” with a smaller order. Definitely not tryin to throw my weight around or anything but an order for 300 employees can make a restaurants quota for the day. We are an overnight warehouse so there was no rush on the order she could’ve told me it would be ready at midnight and that would’ve been just fine but instead my warehouse is now going on an hour without me the manager there because I’ve been sitting here for close to an hour. I would’ve sent one of the supervisors to pick it up but apparently they have had online theft here and required I come in and bring my ID.
Sweet lady and apologized for the the wait but still…as a leader myself always always underpromise and over deliver NEVER the other way around.
Next order will be going to the...
Read moreWhat a surprise spot. We were just passing through and needed a lunch stop. Had no idea what to expect. You order and then seat yourself and they bring your order when ready.
The staff had great reccommendations and made sure we were taken care of while ordering. An observation-this is a great place for large groups who want separate checks.
The food was surprisingly really good. My husband is a burger kind of guy and was impressed. The portions are really nice sizes and the food is obviously fresh.
The only suggestion I have is the place could use a good deep clean. Nothing that's a deal breaker, the place is picked up. They obviously clean but miss the details. We sat next to a window and you can tell they get ignored during cleaning.
Overall great place, especially with kids or groups. Would love to try again and try something different, everything looks and...
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